Retail Associate (Part-Time) - El Paso

Teso Life•El Paso, TX

8d•Onsite

About The Position

Store Staff are frontline store employees primarily responsible for merchandising, replenishment and product organization, price labels, area cleanliness, customer service, receiving support, stockroom organization, tester/sample/display-material management, work records, and issue reporting within their assigned area. Under the direction of the Team Leader, Assistant Store Manager, and Store Manager, Store Staff complete daily tasks according to Company standards to ensure merchandise is neatly displayed, pricing is accurate, replenishment is timely, the area is clean, service is friendly, and issues are promptly reported.

Requirements

High school diploma, vocational secondary school, or above.
Strong execution and sense of responsibility.
Good service orientation and attention to detail.
Effective communication and teamwork skills.
Familiarity with, or willingness to learn, product merchandising, replenishment and recovery, price labels, expiration management, customer service, cleanliness, receiving organization, and basic work records.

Nice To Haves

Experience in retail, supermarkets, convenience stores, beauty, collectible/toy retail, lifestyle retail, or service industries; candidates without experience may be trained.

Responsibilities

Maintain a neat and professional appearance and wear the required uniform, name badge, and work tools.
Remain focused on job responsibilities during working hours and follow conduct standards that protect the customer experience.
Clock in and out, complete shift handoffs, and complete the Daily Work Process Form as required.
Proactively greet customers and provide friendly service.
Guide customers to appropriate products and provide a basic product introduction; politely explain when an item is unavailable and notify the Team Lead.
Promptly escalate complaints, returns or exchanges, negative feedback, and issues that cannot be resolved.
Complete product shelving, front-facing, categorized merchandising, display organization, and shelf maintenance in the assigned area.
Replenish and organize products, keep shelves full and orderly, ensure price labels are correctly matched, and keep aisles clear.
Return unwanted customer merchandise to the appropriate category or location, or transfer it to the responsible area.
Check for near-expiration, expired, damaged, swollen, spoiled, improperly packaged, or otherwise unsellable products.
Maintain price labels, promotional labels, and POP materials, and promptly report pricing discrepancies or label errors.
Assist with shrink records, receiving exception records, and corrective-action feedback.
Maintain basic cleanliness of floors, shelves, price strips, shelf guards, promotional displays, display areas, and equipment in the assigned area.
Assist with receiving, moving, sorting, shelving, stockroom organization, locating products, inventory counts, and returning materials to their proper locations.
Promptly report equipment, stockroom, merchandise, or safety exceptions to the Team Leader or Store Manager.
Maintain testers, samples, trial-size products, display props, promotional gifts, and related materials as required.
Promptly report missing, damaged, contaminated, expired, poorly labeled, or improperly displayed tester/sample/display items.
Do not remove, give away, sell, open, exchange, or improperly dispose of Company property without authorization.