Retail - Associate

SSA Group, LLC • Chattanooga, TN

9d

About The Position

SSA is a hospitality company that partners with cultural attractions to create guest experiences across admissions, culinary, and retail. The Retail Associate helps guests, supports retail operations, maintains merchandise and service areas, and contributes to a memorable guest experience. The role also supports sustainability and conservation practices, inclusive team culture, and community engagement. Previous experience is not required, and applicants from all education backgrounds are eligible.

Requirements

• Strong interpersonal and communication skills.
• Ability to work well on a team and independently, with flexibility in a fast-paced environment.
• Ability to understand and implement written and verbal instructions.
• Basic computer skills, including familiarity with POS systems and Excel.
• Ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as necessary, including lifting and performing the job’s other functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

• Fulfill guests’ needs quickly and efficiently.
• Notify retail leadership when item quantities are low or when there are special requests, and work with the warehouse team to pull and replenish items as necessary.
• Relay relevant customer comments to a supervisor.
• Maintain a clean, safe, and organized work environment, including cleaning tables, chairs, and equipment as needed and keeping service areas free of debris.
• Uphold company policies and procedures and perform SSA EXTRA Guest Service steps to create a memorable experience for guests and clients.
• Check and neatly, accurately, and promptly stock supplies in counter areas, floor displays, floor stands, and cabinets.
• Maintain a balanced cash drawer when assigned.
• Merchandise products to maximize sales and increase sales through promotions or suggestive selling.
• Support the unit’s sustainability and conservation efforts, apply relevant practices, and help teach unit staff about them as needed.
• Support community efforts through hiring, engagement activities, and opportunities to give back.
• Promote an inclusive and supportive approach within the Brand team and across units, helping remove barriers and empower team members’ growth and opportunity.
• Perform other related duties and tasks as assigned.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements: age 21 or older, one year of employment, and 1,000 hours worked; enrollment is available during Open Enrollment Periods.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed