Retail Associate

Lola Blankets • New York, NY

57d • $22 - $25 • Onsite

About The Position

This September, Lola opens its first-ever retail store in SoHo. We're looking for retail associates with real selling experience, a deep love for the Lola brand, and the ability to bring that same warmth and confidence to life in person, for every customer who walks through the door.
As a Retail Associate, you're on the floor every day bringing Lola's story to life for our customers: forging connections, sharing product knowledge, and creating an experience that feels as premium as the product itself. This is a founding role at our first store, and the energy and care you bring will help set the standard for every Lola store that comes after it.

Requirements

• 1+ years of retail or customer-facing sales experience
• A real connection to the Lola brand and story, and enthusiasm for sharing it with customers
• Available for full-time or part-time hourly shifts as scheduled by the Store Manager, including some evenings and weekends
• Reliable and punctual, adhering to scheduled shifts
• Ability to develop relationships with customers and colleagues
• A customer service expert; You create experience and develop relationships with customers, embrace the social aspect of sales and the ability to positively and proactively handle customer concerns
• Ability to prioritize multiple tasks in a fast-paced environment
• Ability to quickly learn new procedures and processes
• Strong organizational and follow-through skills
• Excellent communication and interpersonal skills
• High level of ownership, accountability, and initiative
• Eager to develop new skills and responsive to feedback

Responsibilities

• Welcome every customer and make sure their experience is the best it can be
• Get the product into customers’ hands and provide honest, knowledgeable feedback on fabrics, collections, and styling for the home
• Forge lasting relationships with customers and engage with them about product details, new product launches
• Be knowledgeable about what’s new and what’s selling well, upcoming replenishments and events, and share this with the customer
• Support the team in achieving store sales goals
• Seek new product knowledge in the broader fashion and home landscape to serve as an expert for the customer
• Contribute to store projects while keeping the focus on customer experience
• Flag inventory needs to the Floor Leads, Assistant Store Manager, or Store Manager
• Support daily maintenance of the store; including restocking product, maintaining visual merchandising to Lola’s editorial standards, and cleaning
• Follow store protocol and safety standards during opening and closing
• Adhere to your scheduled shifts and role responsibilities at all times

Benefits

• Competitive hourly pay (range between $22 - 25 based on experience level)
• Employee discount
• Opportunities for career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed