Retail Associate - Part Time

Story Cannabis•Cleveland, OH

10d

About The Position

As a Retail Associate, you’ll be the face of the store, welcoming customers, guiding them through product selections, and ensuring an exceptional shopping experience. You’ll bring the brand to life through genuine interactions, product knowledge, and a passion for helping people discover products that fit their needs. The role combines customer service, education, and operational precision to create a seamless experience for every guest.

Requirements

High school diploma or GED equivalent.
Must be over 21 years of age.
Must be legally authorized to work in the United States and provide all required documentation.
Must have a valid state-issued ID or U.S. passport.
Must have reliable transportation.
Must have no scheduling restrictions.
Employment offer is contingent on successful completion of all pre-employment background checks.
Ability to push, pull, or lift at least 50 pounds.
Ability to sit, squat, stand, kneel, bend, or walk for extended periods.

Nice To Haves

Previous customer service experience preferred.
Marijuana knowledge is a bonus.

Responsibilities

Greet customers entering the retail store with compassion and professionalism.
Accurately and compliantly enter customer information into database systems to verify eligibility for purchase.
Complete sales and job duties according to company SOPs.
Provide exceptional customer service through elevated service standards, behaviors, and product knowledge.
Handle cash and debit transactions quickly and precisely while maintaining a balanced cash drawer.
Work with a diverse group of employees and customers.
Use strong mathematics skills in daily work.
Stay organized and manage time and resources efficiently.
Operate the cash register, computer-based POS system, and cash drawer.
Clean, stock, and organize the retail store.
Conduct nightly inventory counts of retail store products.
Work cohesively with the team to meet sales, customer satisfaction, timeline, and compliance goals.
Work on special projects and assignments designated by management.
Perform other duties as assigned.

Benefits

Paid time off (PTO), including 8 paid holidays per year (for full-time positions only).
Medical, dental, and vision insurance (for full-time positions only).
401k retirement savings plan (for full-time positions only).
Company-paid short-term and long-term disability (for full-time positions only).
Company-paid life insurance (for full-time positions only).
Employee Assistance Program (EAP) (for full-time positions only).
Employee referral program (for full-time positions only).
Commuter benefits (for full-time positions only).
Product discounts (for full-time positions only).
Additional compensation incentives, including tips and bonuses (for full-time positions only).