Retail Associate Manager

T-Mobile USA•Hamburg, PA

About The Position

The Retail Associate Manager partners with the Store Manager to lead and develop the store team, supporting T-Mobile’s goal of earning customers’ loyalty and helping Mobile Experts succeed. The role focuses on delivering a comfortable, simple customer experience, developing employees through observation and coaching, maintaining store standards, and achieving financial results based on key performance indicators. The position also serves as an expert resource for the team on products, services, training, and leadership practices. The associate manager supports store operations, including communications, systems, visual displays, Retail Methods & Procedures, expenses, discounts, and credits. The role requires a high school diploma or GED and at least 18 years of age; one year of customer service and/or sales experience is preferred, with retail experience preferred.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Communication skills.
Leadership skills.
Store operations skills.

Nice To Haves

One year of customer service and/or sales experience; retail experience preferred.

Responsibilities

Partner with the Store Manager to lead and develop the store team.
Orient and ground Mobile Experts in T-Mobile’s customer-service standards and passion for the company’s Manifesto.
Ensure customer needs are met and customers have a comfortable, simple experience in which problems are fully resolved.
Observe Mobile Experts’ customer interactions and provide feedback for development, training, and coaching.
Manage customer wait times.
Stay current on products, services, and promotions.
Model up-to-date knowledge of products, services, training, and leadership best practices, serving as an expert resource to the team.
Work directly with Mobile Experts to help them meet or exceed monthly success measurements and complete assigned training on time.
Help maintain the store environment and follow national plan-o-gram standards.
Use and maintain current visual displays and interactive devices.
Assist with execution of Retail Methods & Procedures.
Ensure the team understands store systems and corporate and store communications.
Deliver financial results based on key performance indicators.
Identify ways to manage and control store expenses.
Manage discounting and credits.

Benefits

Competitive base salary and compensation package with target incentives.
Annual stock grant and employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.