Retail Associate Manager

T-Mobile USA • Dyersburg, TN

3d

About The Position

The Retail Associate Manager supports store leadership in developing and guiding the retail team to deliver customer-focused service and sales outcomes. The role involves coaching and training team members, managing store operations, maintaining store standards and product knowledge, and ensuring adherence to retail procedures. Success is measured by team achievement of sales targets, customer satisfaction, and operational efficiency. The position directly influences the customer experience and contributes to the financial and operational success of the retail location.

Requirements

• High school diploma or GED.
• One year of customer service and/or sales experience in a retail environment.
• Required skills: communication, leadership, and store operations.
• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver excellent customer service.
• Coach and train staff on product knowledge, customer interactions, and store procedures.
• Manage store operations, including visual merchandising, plan-o-gram compliance, and store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and coordinate the team to ensure customer needs are met.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Perform other duties and projects as assigned by business management.

Benefits

• Competitive base salary and compensation package, including target incentives.
• Annual stock grant and employee stock purchase plan.
• 401(k) and access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits, backup care, enhanced family support, and childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care coverage.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Monthly or quarterly sales incentives for eligible employees in regular, non-temporary Retail and Business Sales roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED