Retail Associate Manager

AAA Club Alliance•Hamilton, OH

3d•Onsite

About The Position

The Retail Associate Manager leads a retail store location, fostering a sales and quality culture and overseeing daily operations, staff administration, customer service, compliance, and store performance. The role works under the guidance of the District Manager/Director and is responsible for driving revenue growth, sales, quality standards, operational efficiency, and a positive customer and Member experience. The position is based at 2870 Menards Blvd St 2, Fairfield Township, OH 45013. Starting base compensation is $55,284 to $73,229, with actual pay adjusted based on experience, geographic location, and other job-related factors. The position is eligible for a quarterly incentive plan based on store performance. Store hours are Monday 9 AM–6 PM, Tuesday–Friday 9 AM–5 PM, and Saturday 9 AM–12 PM; the role may require adjusted schedules, including holidays, weekends, on-call shifts, and overtime, as business needs require. The manager coordinates promotional events, maintains attractive product displays, oversees retail merchandise and facilities, monitors analytics and financial results, and responds to budget variances. They also manage personnel functions, including scheduling, recruitment, retention, training, coaching, evaluation, and communication. The role resolves customer complaints and special requests, escalates issues when appropriate, and helps develop external business relationships that support store business and the AAA image in the community. The employee must obtain any required Membership license and/or Notary Public designation within six months of accepting the job and maintain eligibility to pass required DMV and Tag & Title background screening. Full-time Associates are offered medical, dental, and vision plan options; up to two weeks of paid parental leave; a 401(k) plan with company match up to 7%; more than two weeks of PTO within the first year; paid company holidays; company-provided volunteer opportunities and one volunteer day per year; free AAA Membership; and continual learning reimbursement up to $5,250 per year. The posting also notes that ACA is an equal opportunity employer committed to a welcoming and inclusive workplace.

Requirements

3–4+ years of business experience.
2+ years of supervisory or leadership experience.
Bachelor’s degree preferred, or equivalent experience may be considered in lieu of a degree.
Ability to independently monitor operations and respond to issues in a timely and responsive manner.
Demonstrated leadership in personnel administration, including recruitment and retention, training and motivation, evaluation and coaching, and effective communication.
Proficiency with Internet technology and Microsoft Office Suite products, including Word and Excel.
Effective organizational, analytical, verbal, and written communication skills to complete paperwork and assignments accurately and interact constructively with Associates, business-line contacts, Members/clients, vendors, the community, and the general public.
Ability to obtain any necessary Membership license and/or Notary Public designation within six months of job acceptance.
Ability to pass required DMV and Tag & Title background screening.
Ability to work adjusted schedules, including holidays, weekends, on-call shifts, and overtime, as needed.

Nice To Haves

Bachelor’s degree.
Knowledge of Department of Motor Vehicle laws for the state in which the retail store is located.

Responsibilities

Foster a sales and quality culture focused on scorecard goals, including revenue growth, sales, and quality standards.
Ensure Associates cross-sell appropriate products and services during customer interactions.
Monitor and evaluate Associate/Member interactions against office goals and objectives.
Manage day-to-day retail store operations under the guidance of the District Manager/Director, including service delivery, staff administration, facilities maintenance, phone performance and appearance, purchasing, record keeping, retail products and merchandise, and administrative functions.
Ensure attractive product displays are used to market company products and services.
Coordinate promotional events with Travel Services and/or Distribution Marketing.
Ensure compliance with federal and state laws and regulations, ACA policies and procedures, vendor requirements, internal retail policies, and audit guidelines; maintain physical security of store items.
Manage personnel functions, including scheduling, evaluation, recruitment, retention, coaching, training, motivation, and communication.
Set performance expectations with business-line leaders, assess results, and coach for improvement.
Coordinate communication and integration among business units and ensure Associates provide high-quality customer service.
Assist retail store Associates in serving customers as needed.
Represent the store, district, or region on company-wide committees or work groups as appropriate; promote Shared Values and teamwork and participate in special project teams.
Prepare and process required reports; analyze report data and develop actions to improve operational efficiency and Associate effectiveness.
Interpret financial data and reports and respond to budget variances.
Use sales, financial, quality, and operational analytics to monitor results and develop improvement plans.
Review and resolve problems and special requests and authorize special Member services as necessary.
Investigate customer complaints professionally and promptly, offer solutions within the position’s parameters, and escalate issues to the District Manager/Director as appropriate.
Develop external business relationships with the District Manager/Director to generate business and enhance the AAA image in the community.
Recommend changes and improvements to facility operations, procedures, and reporting.
Adapt to adjusted schedules, including holidays, weekends, on-call shifts, and overtime, as needed to meet business needs.
Obtain necessary Membership license and/or Notary Public designation within six months of job acceptance.
Maintain the ability to pass required DMV and Tag & Title background screening.
Perform other duties as assigned.