Retail Associate Manager

T-Mobile•Hamburg, PA

3d•$43,200 - $75,675

About The Position

The Retail Associate Manager partners with the Store Manager to lead and develop the store team, helping deliver T-Mobile’s customer-focused aspirations and support Mobile Expert success. The role involves coaching team members, maintaining store operations and presentation, and delivering financial results based on key performance indicators.

Requirements

High school diploma or GED.
Communication skills.
Leadership skills.
Store operations knowledge.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

One year of customer service and/or sales experience; retail environment preferred.

Responsibilities

Orient and ground Mobile Experts in T-Mobile’s customer-focused standards and Manifesto.
Ensure customers’ needs are met and help create comfortable, simple experiences that build customer confidence and solve the whole problem.
Observe Mobile Experts’ customer interactions and provide feedback for development, training, and coaching.
Manage customer wait times and stay current on products, services, and promotions.
Lead by example by staying current on products, services, training, and leadership best practices.
Work directly with Mobile Experts to support achievement of monthly success measurements and timely completion of assigned training.
Help maintain the overall store environment, follow national plan-o-gram standards, and keep visual displays and interactive devices effective and current.
Assist with executing Retail Methods & Procedures.
Ensure the team understands store systems and corporate and store communications.
Deliver financial results against key performance indicators and identify ways to manage and control store expenses.
Manage discounting and credits.

Benefits

Competitive base salary and compensation package, including target incentives.
Annual stock grant and employee stock purchase plan.
401(k) and access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance and access to commuter and transit programs for eligible employees.