Retail Associate Manager
About The Position
The Retail Associate Manager supports store leadership in developing and guiding the retail team to deliver customer-focused service and sales outcomes. The role leads team members to meet customer needs through coaching, training, and operational management, while maintaining store standards, product knowledge, and adherence to retail procedures. Success is measured by team achievement of sales targets, customer satisfaction, and operational efficiency. The position directly influences the customer experience and contributes to the retail location’s financial and operational success. This role requires no travel. It is not DOT-regulated and is not safety-sensitive. The listed total target cash pay range is $57,600–$100,900, inclusive of target incentives; the base pay range is $43,200–$75,675. Actual starting pay varies based on factors such as work location, qualifications, and experience. Eligible employees in regular, non-temporary Retail and Business Sales roles may receive monthly or quarterly sales incentives.
Requirements
- High school diploma or GED.
- Required skills and abilities: change agility, change management coaching, coaching, coaching conversations, communication, customer engagement, customer service, engaging people, escalation resolution, leadership, performance monitoring, product knowledge, sales, sales performance coaching, talent development, and team coaching.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- One year of customer service and/or sales experience in a retail environment is preferred.
Responsibilities
- Lead and develop retail team members to achieve sales targets and deliver excellent customer service.
- Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
- Manage store operations, including visual merchandising, plan-o-gram compliance, and store environment standards.
- Monitor and control store expenses, discounting, and credits to support financial objectives.
- Oversee customer wait times and coordinate the team to ensure customer needs are met.
- Stay current on products, services, and leadership practices and serve as an expert resource for the team.
- Perform other duties or projects as assigned by business management.
Benefits
- Competitive base salary and compensation package
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
- Monthly or quarterly sales incentives for eligible employees in regular, non-temporary Retail and Business Sales roles
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
