Retail Associate Manager - Relocation Assistance Available
T-Mobile•Post Falls, ID
•$43,200 - $75,675
About The Position
The Retail Associate Manager partners with the Store Manager to lead and develop the store team, helping deliver T-Mobile’s customer experience goals and support Mobile Expert success. The role focuses on customer service, coaching and developing team members, maintaining store standards and operations, and delivering financial results based on key performance indicators.
Requirements
- High school diploma or GED.
- Communication skills.
- Leadership skills.
- Store operations skills.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- One year of customer service and/or sales experience; retail environment preferred.
Responsibilities
- Orient and ground Mobile Experts in T-Mobile’s customer-focused standards and Manifesto.
- Ensure customer needs are met and create comfortable, simple experiences that resolve the customer’s full problem.
- Observe Mobile Experts’ customer interactions and provide feedback for development, training, and coaching.
- Manage customer wait times and stay current on products, services, and promotions.
- Lead by example and maintain expertise in products, services, training, and leadership practices.
- Work directly with Mobile Experts to support monthly success measurements and completion of assigned training on time.
- Help maintain the store environment and national plan-o-gram standards; keep visual displays and interactive devices effective and current.
- Assist with execution of Retail Methods & Procedures.
- Ensure the team understands store systems and corporate and store communications.
- Deliver financial results against key performance indicators and identify ways to manage and control store expenses.
- Manage discounting and credits.
Benefits
- Competitive base salary and compensation package, including target incentives.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Back-up care and enhanced family support.
- Childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care coverage.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
