Retail Associate II
About The Position
MonkeySports is seeking a Retail Associate II to contribute to a high-performance retail store environment. This role is for team members with a foundation in retail who are ready to take on increased responsibilities in customer experience, merchandising, and daily operations. The associate provides detailed product recommendations and equipment fittings, supports sales, manages designated merchandising areas, processes transactions and minor customer concerns, and contributes to inventory and store maintenance. They also model company standards and help guide newer team members.
Requirements
- High school diploma or equivalent preferred.
- Typically at least 6 months of retail or related experience, or successful progression from Retail Associate 1.
- Demonstrated product knowledge and growing expertise in MonkeySports gear.
- Strong interpersonal and communication skills.
- Ability to learn and apply advanced point-of-sale functions and store systems.
- Ability to multitask and prioritize in a fast-paced environment.
- Comfort guiding peers and modeling company standards.
- Ability to lift and carry merchandise weighing up to 50 pounds.
- Ability to stand and walk for long periods, frequently reach and bend, and use hands to operate registers, computers, and other equipment.
- Flexible schedule, including evenings, weekends, and holidays based on business needs; weekend work is required.
Nice To Haves
- Product expertise in hockey, baseball, lacrosse, or goalie equipment.
Responsibilities
- Provide detailed product recommendations, equipment fittings, and product guidance across multiple MonkeySports categories.
- Upsell accessories and ensure customer needs are fully met to help drive sales.
- Take ownership of designated merchandising sections, keeping displays stocked, organized, and visually appealing according to company standards.
- Maintain brand presentation through folding, sizing, coloring, and merchandising techniques.
- Process sales, returns, and exchanges efficiently with limited supervision and resolve minor customer concerns at the register.
- Provide one labor service and maintain a general understanding of labor services offered.
- Participate in inventory counts, identify discrepancies, organize backstock, assist with order procurement and product placement, and alert leadership to low stock or inventory concerns.
- Participate in training, build product knowledge and retail competencies, seek feedback, and demonstrate growth.
- Maintain the cleanliness of the sales floor, fitting rooms, and backroom.
- Follow company policies and loss-prevention and safety standards.
- Assist with store events, promotions, and vendor demonstrations.
- Model customer service, merchandising, and sales standards and help set the pace for the team.
- Perform other duties as assigned to support store operations and business needs.
Benefits
- Employee discounts
- Sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
