Retail Associate II

Monkeysports•Norwood, MA

4d•$17 - $26•Onsite

About The Position

MonkeySports is seeking a motivated Retail Associate II to support customers, merchandising, and day-to-day store operations. The role is intended for team members with a foundation in retail who are ready to take on increased responsibilities. The associate provides knowledgeable product guidance and equipment fittings, supports sales, maintains assigned merchandising areas, assists with inventory, and helps keep the store operating smoothly. They also serve as a role model for newer team members by demonstrating product knowledge, customer service, and company standards. The position is primarily based in a retail store with direct customer interaction. It may occasionally involve receiving shipments or moving products in backroom or stock areas. A flexible schedule is required, including evenings, weekends, and holidays based on business needs; weekend work is required. The stated salary range is $17.15–$25.73. New employees typically start at the beginning of the pay range, with pay depending on factors such as location, experience, and job-related skills. Conditional offers may require passing a pre-employment drug test and background screening.

Requirements

High school diploma or equivalent preferred.
Typically at least 6 months of retail or related experience, or successful progression from Retail Associate 1.
Demonstrated product knowledge and growing expertise in MonkeySports gear; hockey, baseball, lacrosse, or goalie experience is preferred.
Strong interpersonal and communication skills.
Ability to learn and apply advanced point-of-sale functions and store systems.
Ability to multitask and prioritize in a fast-paced environment.
Comfort guiding peers and modeling company standards.
Ability to stand and walk for long periods while assisting customers and completing store tasks.
Ability to lift and carry merchandise weighing up to 50 pounds.
Ability to frequently reach for items on shelves and bend to access lower shelves or storage areas.
Manual dexterity to operate cash registers, computers, and other equipment.
Flexible schedule, including evenings, weekends, and holidays based on business needs; weekend work is required.

Nice To Haves

Product expertise in hockey, baseball, lacrosse, or goalie gear.
High school diploma or equivalent.

Responsibilities

Provide detailed product recommendations and equipment fittings, guiding customers through complex purchases across multiple MonkeySports categories.
Support sales by recommending accessories and ensuring customer needs are met.
Take ownership of assigned merchandising sections and keep displays stocked, organized, and visually appealing according to company standards.
Maintain brand presentation through folding, sizing, coloring, and merchandising techniques.
Process sales and handle returns and exchanges with limited supervision; resolve minor customer concerns at the register.
Understand labor services offered and provide one labor service.
Participate in inventory counts, identify discrepancies, organize backstock, assist with order procurement and product placement, and alert leadership to low stock or inventory concerns.
Participate in training, build product knowledge and retail competencies, seek feedback, and demonstrate growth.
Maintain the cleanliness of the sales floor, fitting rooms, and backroom.
Follow company policies, loss-prevention requirements, and safety standards.
Assist with store events, promotions, and vendor demonstrations.
Help set the pace for customer service, merchandising, and sales goals.
Perform other duties as assigned to support store success and business needs.