Retail Assistant, San Clemente, California

Bikes Online•San Clemente, CA

11d•Onsite

About The Position

BikesOnline is opening its first permanent retail showroom in San Clemente and is seeking an enthusiastic Retail Assistant to help establish and operate the new location. This role will focus on shaping the in-store customer experience, maintaining stock and merchandising standards, and developing daily operating routines. While a dedicated mechanic will handle technical assembly, the Retail Assistant will be responsible for generating sales, driving foot traffic, and maximizing downtime through outbound digital and phone outreach. The position reports to the Sales Supervisor.

Requirements

Genuine passion for cycling and enjoyment of talking about bikes.
Enjoys helping people and creating memorable customer experiences.
Retail sales or customer-facing hospitality experience.
Ability to build rapport quickly and communicate confidently.
Enjoyment of working towards sales goals.
Organized, proactive, and takes ownership.
Comfortable balancing in-store customers with phone and email follow-up.
Desire to be part of building something new.
Strong bicycle knowledge — comfortable discussing bike types, components, parts, and accessories with customers.
Proven experience in a retail sales role OR a strong background in customer-facing hospitality (e.g., premium restaurants, hotels, entertainment, high-end hospitality environments) where skills seamlessly transfer to a relationship-driven sales model.
Working rights in the United States.
Resume and cover letter submitted with application.

Nice To Haves

Previous experience in the bicycle industry.

Responsibilities

Greet and engage walk-in customers with a warm, high-hospitality approach, delivering an enrolling and delightful demo experience that drives add-on sales, repeat business, and referrals.
Act as a community builder, cultivating a welcoming tone and attitude to generate online product reviews and word-of-mouth marketing.
Confidently explain bike specifications, features, and comparisons to assist customers in making informed decisions.
Recommend and sell relevant parts and accessories alongside bike purchases to increase basket value.
Provide the same quality of service and follow-up in person as expected from BikesOnline's online sales channels.
Assist customers with basic bike fit guidance and adjustments during demos, referring complex needs to a qualified specialist.
Engage in active phone and email outreach to drive pipeline sales and facilitate website checkouts during non-peak showroom hours.
Recover abandoned online carts by reaching out to customers and inviting them to the showroom for a test ride.
Conduct outbound sales calls to past customers to drive repeat purchases and engagement.
Coordinate with customers who place 'Click and Pick' orders to arrange their showroom pickup schedule.
Contact customers who scheduled a 'Fit Expert' session to help them select the right model and explain the 30-day in-home fitting process if needed.
Support the setup, layout, and ongoing presentation of the showroom floor to a high visual merchandising standard.
Help establish and refine day-to-day showroom routines, including opening/closing procedures, stock handling, and customer flow.
Process in-store sales transactions accurately, including payments, exchanges, and returns.
Monitor showroom floor stock, coordinate replenishment with the warehouse and category teams, and help maintain accurate stock records.
Maintain the showroom to a clean, safe, and presentable standard at all times.
Provide regular feedback and updates on showroom performance, customer trends, and stock needs.
Work with the wider Sales team, including Philippines-based Sales Agents, to ensure a consistent customer experience.
Liaise with the Warranty and Customer Service teams on any in-store product or service issues.
Contribute ideas and feedback to help shape showroom processes as the space and role evolve.
Undertake other ad hoc tasks as required by the Sales Supervisor.