Retail Assistant Store Manager - Oakridge

POP MART•Oakridge, OR

8d•$22 - $27

About The Position

The Retail Assistant Store Manager supports all aspects of store operations and partners closely with the Store Manager to deliver an exceptional customer experience, drive sales performance, develop the team, and maintain operational excellence in accordance with the POP MART brand. The role coaches and develops team members, promotes a customer-first culture, oversees daily operations, inventory, merchandising, and business performance, and serves as Manager on Duty when the Store Manager is unavailable. This position reports directly to the Store Manager.

Requirements

At least 2 years of retail leadership experience in a supervisory or management role.
Proven ability to lead, coach, and develop high-performing retail teams.
Strong understanding of retail operations, customer experience, and business performance metrics.
Passion for delivering exceptional customer experiences.
Strong leadership, communication, and interpersonal skills.
Ability to analyze business metrics and implement action plans that drive results.
Excellent organizational skills and ability to prioritize competing responsibilities.
Ability to work independently and make sound business decisions.
Ability to adapt quickly in a fast-paced retail environment.
High school diploma or equivalent.
Must be at least 18 years of age.

Nice To Haves

Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture.

Responsibilities

Partner with the Store Manager to recruit, coach, develop, and retain a high-performing team.
Lead, motivate, and develop Brand Associates and Sales Leads through coaching, feedback, and recognition.
Foster an inclusive, collaborative, customer-first culture that reflects POP MART's values.
Serve as Manager on Duty, making operational and customer service decisions and ensuring an exceptional store experience.
Support onboarding, training, and performance development of new team members.
Lead from the sales floor and set the standard for customer engagement.
Build excitement around POP MART artists, characters, Blind Boxes, MEGA Collections, and exclusive collaborations.
Resolve customer concerns professionally and build long-term customer loyalty.
Partner with the Store Manager to achieve sales goals and KPIs, including sales, conversion, UPT, ATV, payroll productivity, and inventory accuracy.
Analyze business results, identify opportunities to improve sales performance, and execute action plans.
Promote new product launches, limited-edition releases, and seasonal campaigns.
Oversee daily operations, including opening and closing procedures, cash management, safety, and operational compliance.
Ensure company policies, procedures, and loss prevention standards are followed.
Maintain an organized, clean, and safe store environment.
Support scheduling, daily task planning, and operational execution.
Monitor inventory accuracy, shipment processing, replenishment, transfers, and stockroom organization.
Execute POP MART visual merchandising standards and marketing initiatives, including planograms, fixtures, promotional signage, and seasonal displays.
Adjust merchandising based on inventory levels, sales trends, and business priorities.
Partner with store leadership on cycle counts, audits, replenishment, and inventory accuracy.
Keep the back of house organized to support efficient store operations.
Stay current on POP MART products, artists, characters, and company initiatives as a brand ambassador.
Support in-store events, product launches, pop-up activations, conventions, Robo Shop operations, and new store openings.
Build excitement within the local collector community and promote POP MART's brand experience.