Retail Assistant Manager

AAA Mid-Atlantic•Ardmore, PA

22d•$53,848 - $68,721•Onsite

About The Position

The Retail Assistant Manager helps lead a retail store, fostering a sales and quality culture and improving customer experiences. Under the guidance of the Retail Manager and District Director, the role co-manages daily store operations, personnel, facilities, service delivery, retail products, administrative functions, and compliance. The Assistant Manager manages store operations when the direct higher-level manager is absent and supports Associates in serving customers. This position monitors store performance and uses sales, financial, quality, and operational data to improve results and efficiency. It also handles customer concerns, supports promotional activity and community relationships, coordinates across business units, and may represent the store, district, or region on committees or work groups. The work schedule may be adjusted to meet business needs, including holidays, weekends, on-call shifts, and overtime. The successful candidate must obtain a required Membership license and/or Notary Public designation within six months of acceptance and pass applicable DMV and Tag & Title screening.

Requirements

3–4 or more years of business experience.
1–2 or more years of supervisory or leadership experience.
Ability to co-manage a retail operation under the direction of a higher-level manager.
Proficiency with internet technology and Microsoft Office products, including Word and Excel.
Organizational, analytical, and communication skills for accurate paperwork and assignments and constructive interactions with Associates, business contacts, Members or clients, vendors, and the public.
Demonstrated personnel-administration leadership, including recruitment, retention, training, motivation, evaluation, coaching, and effective communication.
Satisfactory pre-employment and post-employment screening results, including criminal, drug, and applicable state- or vendor-specific screening.
Ability to obtain required Membership license or other credentials needed to perform the essential functions.
Ability to pass required DMV and Tag & Title background screening.

Nice To Haves

Bachelor's degree; equivalent education, technical training, and experience may be considered instead.
Knowledge of Department of Motor Vehicle laws for the state where the Retail Store is located.

Responsibilities

Foster a sales and quality culture focused on revenue growth, sales, and quality scorecard goals.
Ensure Associates cross-sell appropriate products and services and monitor customer interactions against office goals and objectives.
Manage day-to-day store operations under the guidance of the Retail Manager and District Director, including service delivery, staff administration, facilities, phone performance and appearance, purchasing, records, merchandise, and administrative functions.
Manage store operations in the absence of the direct higher-level manager.
Use established guidelines for attractive product displays to market company products and services.
Coordinate promotional events with Travel Services and/or Distribution Marketing.
Ensure compliance with federal and state laws and regulations, company policies and procedures, vendor requirements, Retail Policy and Procedures, and internal audit guidelines; maintain physical security of store items.
Manage personnel functions including scheduling, recruitment, retention, coaching, training, motivation, and communication.
Work with business line leaders to set performance expectations, assess results, and coach for improvement.
Monitor integration, coordination, and communication among retail-store business units and promote high-quality customer service.
Assist Retail Store Associates in serving customers and participate in company-wide committees or work groups as needed.
Promote shared values and teamwork and participate on special project teams as needed.
Prepare and process reports, analyze report data, and develop actions to improve operational efficiency and Associate effectiveness.
Interpret financial data and reports and respond to budget variances.
Use sales, financial, quality, and operational analytics to monitor results and develop improvement plans.
Review and resolve problems and special requests and authorize special Member services as necessary.
Investigate customer complaints promptly and professionally, offer solutions within the role's parameters, and escalate issues to the District Manager or Director as appropriate.
Develop external business relationships with the District Manager or Director to generate business and enhance the company's community image.
Work with Automotive Services Managers and technical teams to support a positive Member experience and provide guidance to Automotive Services when necessary in the Car Care Manager's absence.
Evaluate and recommend improvements to facility operations, procedures, and reporting.
Prioritize and delegate work to meet production expectations and competing demands across large or multiple locations.
Adapt work schedules to business needs, including holidays, weekends, on-call shifts, and overtime.
Obtain the necessary Membership license and/or Notary Public designation within six months of job acceptance.
Maintain eligibility to work with partners by passing required DMV and Tag & Title background screening.
Perform other duties as assigned.