Retail Assistant Manager

Minnesota Cannabis Services • Rochester, MN

5d

About The Position

The Retail Assistant Manager is a key leader on the dispensary floor, supporting store leadership with daily operations, staff development, cash and inventory management, and maintaining a compliant, customer-first environment. This role is suited to someone who thrives in a fast-paced, highly regulated retail setting and wants to grow a leadership career in cannabis.

The position includes overseeing operations and compliance, managing cash and inventory, supervising and coaching retail employees, supporting customer service, maintaining visual merchandising and promotional materials, and completing operational and employee-related reporting. The role requires flexible availability, including evenings, weekends, and holidays, and involves standing for up to eight hours per shift and regularly lifting up to 50 pounds.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent required.
• At least 2 years of retail, hospitality, or customer service experience.
• Strong leadership, communication, and conflict-resolution skills.
• Comfort working in a highly regulated, compliance-driven environment.
• Proficiency with POS systems and inventory software.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to regularly lift up to 50 pounds and stand for up to 8 hours per shift.
• Must meet all state requirements for employment in a licensed cannabis facility.

Nice To Haves

• Supervisory experience preferred.
• Cannabis industry experience is a plus but not required.
• Cannabis seed-to-sale experience is a plus.

Responsibilities

• Oversee daily store operations and ensure adherence to SOPs and company policies.
• Manage shift coverage, staffing adjustments, and timesheet accuracy.
• Ensure compliance with state cannabis regulations and internal procedures.
• Support change management implementations and communicate and train staff on SOP updates.
• Open and close petty cash banks; facilitate cash vault services, pickups, and dropoffs.
• Reconcile end-of-day cash reports and manage POS, card, and cash accuracy.
• Receive deliveries, process vendor returns, restock products, and maintain accurate inventory levels.
• Conduct inventory audits and adjustments and oversee inventory destruction.
• Supervise, mentor, and develop retail employees.
• Facilitate new-hire training and ongoing sales and leadership coaching.
• Complete incident reports and maintain documentation for performance management.
• Make recommendations for promotions and terminations and ensure compliance with attendance policies.
• Set standards for excellent, compliant customer service and handle escalated customer issues.
• Coach budtenders on product knowledge, service standards, and compliance.
• Manage customer queues and support floor operations during peak hours.
• Manage in-store digital menus, displays, and kiosk menus; maintain print signage and banners.
• Implement sales and promotional content and gather customer feedback on campaigns.
• Complete end-of-day, cash-bank, and labor-cost reporting; track transaction value and customer complaints.
• Report employee relations issues, progressive discipline actions, and HR matters to leadership.

Benefits

• Employee discount.
• Health benefits, including high-deductible and low-deductible plan options.
• Employee Assistance Program (EAP).
• Earned Sick & Safe Time (ESST).
• Holiday pay for employees working New Year's Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
• Mentorship, on-the-job training, and opportunities for advancement across multiple sectors of the cannabis industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED