Retail Assistant Manager

Goodwill Industries of Southwest Florida•Fort Myers, FL

About The Position

Goodwill Southwest Florida is seeking a Retail Assistant Manager to support the overall operation and performance of a high-volume retail store. The role assists the Store Manager in achieving sales, expense, and profit objectives while ensuring compliance with production standards, merchandising expectations, customer service goals, mission integration, and company policies. The Retail Assistant Manager provides leadership through staff training, coaching, and operational oversight to support a safe, productive, and customer-focused environment. The position supports retail and Ecommerce operations, customer and donor relations, merchandise production, reporting, loss prevention, facility maintenance, and employee management. It may oversee store operations during the Store Manager’s absence and requires a flexible schedule that can include evenings, weekends, and holidays.

Requirements

High school diploma or equivalent required.
Two years of retail sales experience required.
One year of management or supervisory experience required.
Ability to learn and operate point-of-sale systems, donation systems, office computers, and telephones.
Ability to supervise and train staff in production, merchandising, checkout, and customer service functions.
Ability to work effectively under stressful conditions while demonstrating good judgment, patience, and understanding.
Ability to understand and follow oral and written instructions.
Ability to read, write, speak, hear, and perform business-related mathematical calculations.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to bend, stoop, reach, twist, lift, push, pull, and move items weighing up to 40 pounds.
Ability to stand for extended periods of time.
Ability to occasionally work outdoors in varying temperatures and weather conditions.

Nice To Haves

College degree preferred.

Responsibilities

Assist in achieving store sales, expense, profit, customer transaction, and Ecommerce revenue goals, and ensure compliance with Ecommerce shipping, recycling, and salvage procedures.
Maintain a safe, clean, and organized store by enforcing Kaizen principles, PPE requirements, safety procedures, and equipment standards; complete incident reports, facility inspections, and safety meetings.
Support customer and donor relations by ensuring excellent service, resolving guest concerns, and educating the public about Goodwill programs and mission services.
Assist with merchandise production and sales floor operations, including sorting, grading, hanging, pricing, rotating, merchandising, displaying, and signing merchandise according to standards and pricing guidelines.
Prepare reports and documentation, perform bank deposits, conduct inspections, monitor expenses, and ensure compliance with loss prevention policies and organizational requirements.
Support store operations and maintenance by maintaining cleanliness, submitting maintenance requests, and overseeing operations during the Store Manager’s absence.
Support recruiting, onboarding, scheduling, training, coaching, and performance management to help employees meet production, customer service, pricing, quality control, and merchandising standards.
Conduct staff meetings, one-on-one discussions, and training sessions to improve employee knowledge, motivation, communication, and performance.
Ensure compliance with company, store, and employee policies and procedures.
Work flexible hours, including evenings, weekends, and holidays, as needed to support store operations.