Assistant Manager - Retail

Cellco Partnership•Friendswood, TX

4d•Onsite

About The Position

The Assistant Manager leads and develops a retail sales team, driving sales targets and delivering a strong in-store customer experience. The role supports customers with transactions and issue resolution while coaching team members, identifying skill gaps, and implementing development plans to help meet individual sales metrics and quotas. The position also leads store operations, including staffing analysis, financial and sales reporting, cash management, compliance, and coordinating Facilities, Network, or IT support to maintain store functionality. Responsibilities include inventory and device security, store cleanliness, merchandising and planogram compliance, and opening and closing activities. This is an onsite, worksite-based position with 40 scheduled hours per week. The role requires evening, weekend, and holiday availability, as well as the possibility of additional shifts during peak periods. Compensation is $42,000–$55,000 annually in base pay, with the opportunity to earn commissions based on team results and performance.

Requirements

Associate’s degree or two or more years of work experience.
Three or more years of relevant experience, demonstrated through work experience and/or military experience.
Willingness to work evenings, weekends, and holidays.
Willingness to work additional shifts if necessary, typically during summer, November through December, and/or peak vacation periods.

Nice To Haves

Demonstrated ability to drive positive results in a cohesive environment with an individual commission structure.
Demonstrated skill in negotiation and conflict negotiation, and the ability to build trust and act as an influencer.
Strong written and oral communication skills.
Demonstrated ability to balance multiple, sometimes competing priorities in a fast-paced environment.

Responsibilities

Inspire, train, and coach the team to deliver an exceptional customer experience.
Resolve customer issues and assist with customer transactions.
Identify selling-skill gaps and create and implement development plans to meet or exceed individual sales metrics and assigned quotas.
Drive sales targets and support store financial goals.
Lead store operations, including analyzing staffing needs, reporting financial and sales data, managing cash, and meeting compliance requirements.
Open trouble tickets with Facilities, Network, or IT as needed to support store uptime and functionality.
Monitor inventory by restocking products and maintaining device security and store cleanliness.
Manage store merchandising and planogram compliance in accordance with company expectations.
Complete store opening and closing activities.

Benefits

Medical, dental, and vision coverage.
Verizon 401(k) plan with matching contributions up to 6% of eligible contributions, qualified student loan repayments, or a combination of both.
Sales recognition programs and incentives, which have included travel and gifts for top performers.
Five weeks of paid time off, including vacation, holidays, and personal days.
Eight weeks of paid parental leave for eligible new parents; when paired with short-term disability, this may provide up to 16 weeks of paid time off for the birthing parent.
Up to $8,000 per year in tuition assistance.
Discounts of up to 50% on Verizon products and services.
Additional employee discounts on attractions, automotive, travel, and more.
Short- and long-term disability insurance.
Basic and supplemental life insurance and AD&D insurance.
Identity theft protection.
Pet insurance.
Group home and auto insurance.
Up to eight company-paid holidays per year and up to six personal days per year.
Adoption assistance.
Potential premium pay, such as overtime, shift differential, holiday pay, or allowances, depending on the role.
New hires receive up to 15 vacation days per year, increasing with additional service.