Retail Assistant Manager

Twice Daily•Nashville, TN

21d

About The Position

The Assistant Manager assists the General Manager in leading and coaching team members to maximize the guest experience and is accountable for store operations when the General Manager is absent. Assistant Managers are part of the future pipeline for senior operations leadership. The role includes ensuring excellent guest service, supporting Twice Daily’s culture and values, maintaining store and product standards, and helping develop and recruit team members. Shifts may be day (6 AM–2 PM), evening (2 PM–10 PM), or overnight (10 PM–6 AM); weekend availability is expected, and overtime is optional.

Requirements

Must be at least 18 years old.
At least 2 years of experience in retail, food service, or hospitality.
Ability to serve guests, communicate, and handle cash transactions effectively.
Must be accountable, reliable, and punctual.
Sufficient visual ability to check identification and process credit cards.
Ability to lift and stock inventory weighing up to 50 pounds.

Nice To Haves

Associate degree in Business Administration, Marketing, Hospitality, or a related field.
Prior experience in a convenience store and/or food service environment.
Prior supervisory experience.
Experience working with Microsoft Suite products.
Desire for a long-term career in retail services.
Bilingual applicants are encouraged to apply.

Responsibilities

Supervise all aspects of store operations in the General Manager’s absence.
Ensure best-in-class service is delivered to all Twice Daily guests.
Represent and promote the Twice Daily brand.
Develop and model the Twice Daily culture and core values.
Train, develop, lead, and coach team members in delivering the store culture and values.
Ensure fresh products are produced, merchandised, and maintained according to company standards.
Maintain required inventory levels, product freshness, and rotation standards.
Maintain interior and exterior store image standards.
Collect payments, make accurate change, and maintain an accurate cash drawer.
Keep the store clean and orderly, including bathrooms and fuel dispensers.
Participate in stocking and marketing promotion efforts.
Learn product locations and guide customers, offering suggestions as needed.
Assist the General Manager with hiring activities.
Participate in employer branding and recruitment marketing programs.
Report to work on time and ready for the scheduled shift.