Retail Assistant Manager
About The Position
The Assistant Manager assists the General Manager in leading and coaching team members to maximize the guest experience. The Assistant Manager is accountable for store operations in the General Manager’s absence and is part of the pool of future senior operations leaders. The role involves supervising store operations, maintaining Twice Daily service and brand standards, developing team members, supporting hiring and recruitment, and contributing to the store’s daily retail and food-service activities. Shifts are available during the day, evening, or overnight, and weekend availability is expected.
Requirements
- Must be at least 18 years old.
- At least 2 years of experience in retail, food service, or hospitality.
- Ability to serve guests, communicate, and handle cash transactions effectively.
- Accountability, reliability, and punctuality.
- Sufficient visual ability to check identification and process credit cards.
- Ability to lift and stock inventory weighing up to 50 pounds.
- Weekend availability is expected.
Nice To Haves
- Associate degree in Business Administration, Marketing, Hospitality, or a related field.
- Prior experience in a convenience store and/or food service environment.
- Prior supervisory experience.
- Experience with Microsoft Suite products.
- Desire for a long-term career in retail services.
- Bilingual applicants are encouraged to apply.
Responsibilities
- Supervise all aspects of store operations in the General Manager’s absence.
- Ensure best-in-class service is delivered to all Twice Daily guests.
- Serve as a retail ambassador for the Twice Daily brand.
- Develop a passion for Twice Daily’s offerings and culture in self and others.
- Model the Twice Daily culture and core values.
- Train, develop, and lead team members to exceed guest expectations.
- Provide daily coaching to staff on their roles in delivering the store culture and values.
- Ensure fresh-all-day products are produced, merchandised, and maintained according to company standards.
- Maintain required inventory levels, product freshness, and rotation standards.
- Maintain interior and exterior store image standards.
- Collect payments, make accurate change, and maintain an accurate cash drawer.
- Keep the store clean and orderly, including bathrooms and fuel dispensers.
- Participate in stocking and marketing promotion efforts.
- Learn product locations and guide customers, offering suggestions as needed.
- Assist the General Manager with hiring activities.
- Participate in employer branding and recruitment marketing programs.
- Report to work on time and ready for the scheduled shift.
Benefits
- Weekly pay.
- Quarterly bonus potential.
- Ongoing leadership development and training.
- 401(k) matching.
- Affordable healthcare insurance.
- Paid time off.
- Healthy meal perks.
- Fuel and store discounts.
- Annual tuition reimbursement up to $2,500.
- Pet and life insurance programs.
- Referral bonus program.
- Internal preference for promotions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
