Retail Assistant Manager

Twice Daily•Lebanon, TN

17d

About The Position

The Assistant Manager assists the General Manager in leading and coaching team members to maximize the guest experience and is accountable for store operations when the General Manager is absent. Assistant Managers are part of the company’s pool of future senior operations leaders. The role focuses on delivering strong guest service, maintaining store standards, developing team members, and supporting day-to-day retail operations.

Requirements

Must be at least 18 years old.
At least 2 years of experience in retail, food service, or hospitality.
Ability to serve guests, communicate, and handle cash transactions effectively.
Must be accountable, reliable, and punctual.
Sufficient visual ability to check identification and process credit cards.
Ability to lift and stock inventory weighing up to 50 pounds.

Nice To Haves

Associate degree in Business Administration, Marketing, Hospitality, or a related field.
Prior experience in a convenience store and/or food service environment.
Prior supervisory experience.
Experience using Microsoft Suite products.
Desire for a long-term career in retail services.
Bilingual applicants are encouraged to apply.

Responsibilities

Supervise all aspects of store operations in the General Manager’s absence.
Ensure “best in class” service is delivered to all Twice Daily guests.
Represent the Twice Daily brand as a retail ambassador.
Develop a passion for the Twice Daily offering and culture in self and others.
Model the elements of Twice Daily culture and core values.
Train, develop, and lead team members to exceed guest expectations.
Coach staff daily on their roles in delivering the Twice Daily store culture and values.
Ensure “fresh all day” products are produced, merchandised, and maintained according to company standards.
Maintain required inventory levels, product freshness, and rotation standards.
Maintain Twice Daily interior and exterior image standards.
Collect payments, make accurate change, and maintain an accurate cash drawer.
Keep the store clean and orderly, including bathrooms and fuel dispensers.
Participate in stocking items and marketing promotion efforts.
Learn product locations and guide customers, offering suggestions as needed.
Assist the General Manager with hiring activities.
Participate in employer branding and recruitment marketing programs.
Report to work on time and ready for the scheduled shift.