Retail Assistant Manager

Twice Daily•NASHVILLE, TN

17d

About The Position

The Assistant Manager assists the General Manager in leading and coaching team members to maximize the guest experience. The Assistant Manager is accountable for store operations when the General Manager is absent and is part of the company’s pool of future senior operations leaders. The role involves delivering excellent guest service, supporting the Twice Daily brand and culture, maintaining store and product standards, and helping develop and recruit team members. Work schedules include day shift (6 AM–2 PM), evening shift (2 PM–10 PM), and overnight shift (10 PM–6 AM). Weekend availability is expected. Overtime availability is optional.

Requirements

Must be at least 18 years old.
At least 2 years of experience in retail, food service, or hospitality.
Ability to serve guests, communicate, and handle cash transactions effectively.
Accountability, reliability, and punctuality.
Sufficient visual ability to check identification and process credit cards.
Ability to lift and stock inventory weighing up to 50 pounds.

Nice To Haves

Associate degree in Business Administration, Marketing, Hospitality, or a related field.
Prior experience in a convenience store and/or food service environment.
Prior supervisory experience.
Experience with Microsoft Suite products.
Desire for a long-term career in retail services.
Bilingual applicants are encouraged to apply.

Responsibilities

Supervise all aspects of store operations when the General Manager is absent.
Ensure best-in-class service is delivered to all Twice Daily guests.
Represent the Twice Daily brand and develop enthusiasm for its offerings and culture in oneself and others.
Model the Twice Daily culture and core values.
Train, develop, and lead team members to exceed guest expectations.
Coach staff daily on their roles in delivering the store culture and values.
Ensure fresh products are produced, merchandised, and maintained according to company standards.
Maintain required inventory levels, product freshness, and rotation standards.
Maintain interior and exterior store image standards.
Collect payments, make accurate change, and maintain an accurate cash drawer.
Keep the store clean and orderly, including bathrooms and fuel dispensers.
Help stock items and support marketing promotions.
Learn product locations and guide customers, offering suggestions as appropriate.
Assist the General Manager with hiring activities.
Participate in employer branding and recruitment marketing programs.
Report to work on time and ready for the scheduled shift.