Retail Assistant Manager - Mechanicsville

Goodwill Of Central And Coastal Virginia•Mechanicsville, VA

About The Position

The Retail Assistant Manager contributes to Goodwill’s mission as an active member of the management team at a retail location. The position assists in maximizing financial results, store appearance, customer experience, and associate satisfaction. Assistant Managers help maintain a positive work environment and serve as role models for staff and customers. The role has supervisory responsibility for designated associates in the department. It also involves following Goodwill safety rules and helping ensure team compliance. The associate may have access to confidential information and must follow Goodwill’s privacy and security policies and procedures. A criminal background check is required. Driving is not a job duty. The role requires lifting up to 50 pounds, with frequent lifting and/or carrying of objects weighing up to 25 pounds. The work environment is moderate, with occasional exposure to extreme atmospheric conditions such as temperature, noise, fumes, and dust. Evening and/or weekend availability is required as business needs dictate.

Requirements

At least 2 years of experience in a leadership role.
High school diploma or GED preferred; a combination of education and work experience will be considered.
Successfully pass a criminal background check.
Available to work evenings and/or weekends as business needs dictate.
Able to lift up to 50 pounds and frequently lift and/or carry objects weighing up to 25 pounds.
Follow Goodwill safety rules and regulations and, as a manager, ensure team compliance.
Follow Goodwill procedures for protecting confidential information, if accessed.

Nice To Haves

High school diploma or GED.

Responsibilities

Identify, prioritize, and delegate work, and help develop associates to support store financial goals.
Promote and model Goodwill’s standards for exceptional internal and external customer service.
Help the store management team communicate through onboarding, monthly meetings, check-ins, and appraisals.
Solicit feedback from customers and associates.
Recognize and reward behaviors that reinforce progress and success using recognition programs.
Maximize the value of donated goods and ensure donations are received and processed quickly and efficiently.
Follow Goodwill operational standards, including pricing, rotation, scheduling, and plant returns.
Maintain high standards for dress code, visual presentation, and housekeeping.
Submit closing reports, accident reports, risk training reports, and Kronos documentation accurately and on time.
Ensure the security of company assets.
Use management information tools, including daily sales, production reports, sales by commodity, Round Up reports, and monthly variance reports, to measure store activity and identify trends.
Communicate directly, consistently, and promptly with the direct supervisor and other management team members about store operations and personnel issues.
Follow Goodwill safety rules and regulations and help ensure team members comply.
Handle confidential information in accordance with Goodwill privacy and security policies and procedures.