Retail Assistant Manager

Twice Daily•Hendersonville, TN

17d

About The Position

The Assistant Manager assists the General Manager in leading and coaching team members to maximize the guest experience. The Assistant Manager is accountable for store operations when the General Manager is absent and is part of the pool of future senior operations leaders. The role includes supervising store operations, delivering high-quality guest service, maintaining products and store standards, supporting hiring and recruitment, and coaching and developing team members. The position may be scheduled for a day shift (6 AM–2 PM), evening shift (2 PM–10 PM), or overnight shift (10 PM–6 AM). Weekend availability is expected, and overtime is optional. The company describes itself as a growing, local, family-owned business with nearly 2,000 employees and more than 150 locations, based in Nashville, Tennessee.

Requirements

At least 18 years of age.
At least 2 years of experience in retail, food service, or hospitality.
Ability to serve guests, communicate, and handle cash transactions effectively.
Accountability, reliability, and punctuality.
Sufficient visual ability to check identification and process credit cards.
Ability to lift and stock inventory weighing up to 50 pounds.
Weekend availability.
Overtime availability is optional.

Nice To Haves

Associate degree in Business Administration, Marketing, Hospitality, or a related field.
Prior experience in a convenience store and/or food service environment.
Prior supervisory experience.
Experience with Microsoft Suite products.
Desire for a long-term career in retail services.
Bilingual applicants are encouraged to apply.

Responsibilities

Supervise all aspects of store operations when the General Manager is absent.
Ensure best-in-class service is delivered to all guests.
Represent the Twice Daily brand and foster its culture and core values.
Train, develop, lead, and coach team members to provide excellent guest service.
Ensure fresh products are produced, merchandised, and maintained according to company standards.
Maintain required inventory levels, product freshness, and rotation standards.
Maintain interior and exterior store image standards.
Process payments, make accurate change, and maintain an accurate cash drawer.
Keep the store clean and orderly, including bathrooms and fuel dispensers.
Participate in stocking and marketing promotion efforts.
Learn product locations and guide customers, offering suggestions as needed.
Assist the General Manager with hiring activities.
Participate in employer branding and recruitment marketing programs.
Report on time and ready to work the scheduled shift.