Retail Assistant Manager

Twice Daily•Nolensville, TN

17d

About The Position

The Assistant Manager assists the General Manager in leading and coaching team members to maximize the guest experience. The role is accountable for store operations when the General Manager is absent and is part of the pool of future senior operations leaders. The position offers day, evening, and overnight shifts, with weekend availability expected and overtime availability optional. The Assistant Manager helps deliver Twice Daily’s guest service, store culture, and operating standards by leading staff, maintaining products and inventory, supporting hiring and recruitment, and keeping the store and its surroundings clean and orderly.

Requirements

Must be at least 18 years old.
At least 2 years of experience in retail, food service, or hospitality.
Ability to serve guests, communicate, and handle cash transactions effectively.
Must be accountable, reliable, and punctual.
Sufficient visual ability to check identification and process credit cards.
Ability to lift and stock inventory weighing up to 50 pounds.
Weekend availability is expected.

Nice To Haves

Associate degree in Business Administration, Marketing, Hospitality, or a related field.
Prior experience in a convenience store and/or food service environment.
Prior supervisory experience.
Experience with Microsoft Suite products.
Desire for a long-term career in retail services.
Bilingual applicants are encouraged to apply.

Responsibilities

Supervise all aspects of store operations when the General Manager is absent.
Ensure best-in-class service is delivered to all Twice Daily guests and represent the Twice Daily brand.
Promote the Twice Daily offering, culture, and core values, serving as a role model for team members.
Train, develop, lead, and coach team members on their roles and guest service.
Ensure fresh products are produced, merchandised, and maintained according to company standards.
Maintain required inventory levels, product freshness, and rotation standards.
Maintain interior and exterior store image standards.
Collect payments, make accurate change, and maintain an accurate cash drawer.
Keep the store clean and orderly, including bathrooms and fuel dispensers.
Participate in stocking and marketing promotion efforts.
Learn product locations and guide customers, offering suggestions as needed.
Assist the General Manager with hiring activities and participate in employer branding and recruitment marketing programs.
Report to work on time and ready for the scheduled shift.