Retail Assistant Manager

AAA Club Alliance • Ardmore, PA

20d • Onsite

About The Position

The Retail Assistant Manager helps lead a retail store and improve customer experiences. Under the guidance of the Retail Manager and District Director, the role co-manages day-to-day store operations, including service delivery, staff administration, facilities, purchasing, record keeping, merchandise, and other operational functions. The Assistant Manager manages store operations in the absence of the direct high-level manager and supports Associates in serving customers.

The role promotes sales, quality, and customer service while monitoring store performance and using sales, financial, quality, and operational analytics to improve results. It also supports personnel functions, regulatory and internal policy compliance, customer complaint resolution, community business relationships, and coordination with other business units. The position may require an adjusted schedule, including holidays, weekends, on-call shifts, and overtime as business needs require.

The position is based at 30 Greenfield Avenue, Ardmore, PA 19003. The listed starting base compensation is $53,848–$68,721 annually, with eligibility for a quarterly incentive plan based on store performance. Store hours are Monday–Wednesday and Friday, 8:30 AM–5 PM; Thursday, 8:30 AM–6 PM; and Saturday, 8:30 AM–4:30 PM. The position requires obtaining a necessary Membership license and/or Notary Public designation within six months of job acceptance and maintaining eligibility to pass required DMV and Tag & Title background screening.

Requirements

• 3–4+ years of business experience.
• 1–2+ years of supervisory or leadership experience.
• Ability to co-manage a retail operation under the direction of a higher-level manager.
• Proficiency with Internet technology and Microsoft Office Suite, including Word and Excel.
• Effective organizational, analytical, and communication skills for completing paperwork and assignments and interacting constructively with Associates, business contacts, Members/clients, vendors, and the public.
• Demonstrated personnel administration leadership, including recruitment, retention, training, motivation, evaluation, coaching, and effective communication.
• Satisfactory pre-employment and post-employment screening results, including criminal, drug, and applicable state- or vendor-specific screenings.
• Ability to obtain a necessary Membership license or other required designation to perform essential job functions.
• Ability to pass required DMV and Tag & Title background screening.
• Ability to work an adjusted schedule, including holidays, weekends, on-call shifts, and overtime as needed.

Nice To Haves

• Bachelor’s degree preferred; an equivalent combination of education, technical training, and experience may be considered in lieu of a degree.
• Knowledge of Department of Motor Vehicle laws for the state in which the retail store is located is preferred.
• Notary Public designation, if needed to perform the essential functions of the position.

Responsibilities

• Promote a sales and quality culture focused on revenue growth, sales, and quality scorecard goals.
• Ensure Associates cross-sell appropriate products and services during customer interactions.
• Monitor Associate and Member interactions to assess achievement of office goals and objectives.
• Co-manage day-to-day retail store operations, including service delivery, staff administration, facilities maintenance, phone performance and appearance, purchasing, record keeping, merchandise management, and administrative functions.
• Manage store operations in the absence of the direct high-level manager.
• Ensure attractive product displays are used to market company products and services, and coordinate promotional events with Travel Services and/or Distribution Marketing.
• Ensure compliance with federal and state laws and regulations, AAA Club Alliance policies and procedures, vendor requirements, retail policies, internal audit guidelines, and physical security requirements.
• Manage personnel functions including scheduling, recruitment, retention, coaching, training, motivation, and communication.
• Work with business line leaders to set performance expectations, assess results, and coach for improvement.
• Coordinate communication and integration among business units and maintain high-quality customer service.
• Assist retail store Associates in serving customers as needed.
• Represent the store, district, or region on company-wide committees or work groups, and participate on special project teams as needed.
• Prepare and process reports; analyze report data to improve operational efficiency and Associate effectiveness.
• Interpret financial data and reports and respond to budget variances.
• Use sales, financial, quality, and operational analytics to monitor results and develop improvement plans.
• Review and resolve problems and special requests, authorize special Member services as appropriate, investigate customer complaints promptly, and escalate issues when appropriate.
• Develop external business relationships with the District Manager/Director to generate business and enhance the AAA image in the community.
• Coordinate with Automotive Services Managers and technical teams to support a positive Member experience and, when necessary, provide guidance to the Automotive Services team in the Car Care Manager’s absence.
• Evaluate and recommend improvements to facility operations, procedures, and reporting.
• Prioritize and delegate work to meet production expectations and competing demands across a large or multiple locations.
• Adjust work schedule as needed, including holidays, weekends, on-call shifts, and overtime, to meet business needs.
• Obtain the necessary Membership license and/or Notary Public designation within six months of job acceptance.
• Maintain eligibility to pass required DMV and Tag & Title background screening.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plan options.
• Up to two weeks of paid parental leave.
• 401(k) plan with company match up to 7%.
• More than two weeks of paid time off within the first year; eligible Full-Time Retail Associates can accrue up to three weeks during their first year.
• Paid company holidays.
• Company-provided volunteer opportunities and one volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.
• Quarterly incentive plan based on store performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager