Retail Assistant Manager

Tri Star Energy•Springfield, TN

20d

About The Position

The Assistant Manager assists the General Manager in leading and coaching store staff to maximize the guest experience. The Assistant Manager has total accountability for store operations when the General Manager is absent. This role helps deliver Sudden Service’s guest service, culture, and operating standards in a convenience store environment.

Requirements

High school diploma or GED equivalent.
At least 2 years of retail or hospitality industry experience.
An equivalent combination of education and experience may be considered.
Passion for guest service and excellent interpersonal skills.
Passion for career development in self and others.
Must be at least 18 years old.
Sufficient visual ability to check identification and process credit cards.
Ability to lift up to 50 pounds.

Nice To Haves

Associate degree in Business Administration, Marketing, Hospitality, or a related field.
Prior experience in a convenience store and/or food service environment.
Prior supervisory experience.
Experience working with MS Excel.
Bilingual applicants are encouraged to apply.

Responsibilities

Help ensure best-in-class service is delivered to all Sudden Service guests.
Develop a passion for the Sudden Service offering and culture, and foster that passion in others.
Model the Sudden Service culture and core values.
Train, develop, and lead team members to exceed guest expectations.
Provide daily coaching to staff on their roles in delivering the store culture and values.
Ensure products are produced, merchandised, and maintained according to company standards.
Maintain required inventory levels, freshness, and product rotation standards.
Maintain interior and exterior store image standards.
Assist the General Manager in leading store staff and assume total accountability for store operations in the General Manager’s absence.