Retail Assistant Manager

Verizon•Staten Island, NY

4d•Onsite

About The Position

Verizon is hiring a Retail Assistant Manager to inspire a retail sales team and create exceptional customer experiences. The role supports sales performance, store merchandising, and operations, while helping customers choose wireless products and services. The manager leads by resolving customer issues, assisting with transactions, and developing sales specialists through training, coaching, and individual development plans. The position is onsite at a defined work location and is scheduled for 40 hours per week. The role requires evenings, weekends, and holidays, with additional shifts sometimes needed during summer, November through December, or peak vacation periods. Compensation includes base pay and team-performance commissions. For the New York location(s) listed, the starting base pay rate is $25.48 per hour; the posting also describes an annual base pay range of $42,000–$55,000 and potential commission earnings.

Requirements

Associate’s degree or two or more years of work experience.
Three or more years of relevant experience, demonstrated through work experience and/or military experience.
Willingness to work evenings, weekends, and holidays.
Willingness to work additional shifts when necessary, typically during summer, November through December, and/or peak vacation periods.

Nice To Haves

Demonstrated ability to drive positive results in a cohesive environment with an individual commission structure.
Demonstrated skill in negotiation and conflict negotiation, with the ability to build trust and act as an influencer.
Strong written and oral communication skills.
Demonstrated ability to balance multiple, sometimes competing priorities in a fast-paced environment.

Responsibilities

Inspire and develop store teams and sales specialists to deliver exceptional customer experiences.
Drive sales targets, financial results, and store merchandising performance.
Resolve customer issues and assist with customer transactions.
Train and coach team members, identify selling-skill gaps, and implement development plans to meet or exceed individual sales metrics and assigned quotas.
Lead store operations, including analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance requirements, and opening Facilities, Network, or IT trouble tickets as needed.
Monitor inventory by restocking shelves, maintaining device security, and managing store cleanliness.
Manage store merchandising and planogram compliance in accordance with company expectations.
Complete store opening and closing activities.

Benefits

Medical, dental, and vision coverage.
Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions, qualified student loan repayments, or a combination of both.
Sales recognition programs and incentives, which have included all-inclusive domestic and international travel and gifts.
Five weeks of paid time off, including vacation, holidays, and personal days.
Eight weeks of paid parental leave for eligible new parents; when paired with short-term disability, the benefit may provide up to 16 weeks of paid time off for the birthing parent.
Up to $8,000 per year in tuition assistance.
Discounts up to 50% on Verizon products and services, plus additional discounts on attractions, automotive, travel, and more.
Short- and long-term disability insurance, basic and supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home and auto insurance.
Up to eight company-paid holidays per year and up to six personal days per year.
Adoption assistance.
Newly hired employees receive up to 15 days of vacation per year, increasing with additional service.
Potential premium pay, such as overtime, shift differential, holiday pay, or allowances, depending on the role.