Retail Assistant Manager

Federal Express Corporation•Nashville, TN

18d

About The Position

The Retail Assistant Manager leads a store business unit to create a consistent, positive customer experience. The role assists with supervising team members and overseeing business operations, including production and retail processes, pick-up and delivery, shipping, and quality control. The Assistant Manager manages the store in the Store Manager’s absence and performs the functions normally performed by a team member. The role supports team hiring, training, coaching, performance feedback, scheduling, payroll administration, inventory and supply controls, and daily point-of-sale close-out. It also communicates store goals and performance, helps maintain company policies and quality standards, and supports customer service and operational improvements. The position requires standing for the entire shift except meal and rest periods, lifting and moving up to 55 pounds, bending and twisting, and working consistently in a fast-paced environment under pressure.

Requirements

High school diploma or equivalent education.
At least 1 year of related experience.
Ability to stand during the entire shift, excluding meal and rest periods.
Ability to move and lift 55 pounds.
Ability to bend and twist at the waist and knees consistently.
Ability to communicate effectively with customers, vendors, and team members consistently.
Ability to perform work activities requiring cooperation and instruction consistently.
Ability to function in a fast-paced environment under substantial pressure consistently.
Ability to maintain attention and concentration for extended periods consistently.
Ability to work with minimal supervision consistently.
Ability to report regularly to work and maintain established business hours; attendance may require presence at a physical location depending on the position’s scope and nature.
New hires must meet FedEx Office employment qualifications in force at the time of hiring.
Current FedEx Office team members must meet the position’s hiring criteria and transfer requirements in the Team Member Handbook.

Nice To Haves

Prior supervisory experience is preferred.

Responsibilities

Demonstrate consultative behaviors and provide friendly, polite, expert service to customers.
Evaluate team-member efficiency and productivity in creating positive customer experiences.
Resolve customer disputes and complaints when necessary to support timely resolution and customer satisfaction.
Maintain a customer-focused, clean, and professional store environment across production, retail, self-service, and shipping areas.
Establish and manage customer-flow processes to improve service and ensure customers’ needs are met quickly and quality products are delivered.
Train and develop team members on assigned shifts by monitoring goals and providing feedback.
Interview applicants, follow company hiring policies, and assist the Store Manager with hiring team members.
Coach, counsel, and provide performance feedback to team members and ensure adherence to company policies and standards.
Coordinate with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are performed.
Oversee shipping-related services and activities.
Communicate daily, weekly, and monthly goals, performance to plan, key performance metrics, customer issues, and company initiatives to the Store Manager and team members.
Comply with and enforce FedEx Office policies and procedures and maintain an environment of controls.
Assist the Store Manager with payroll review and transmission and daily POS close-out.
Perform administrative duties as needed, including scheduling, payroll management, training compliance, POS close-out, bidding, ordering and receiving supplies, and inventory controls.
Manage the store in the Store Manager’s absence and perform team-member functions.
Suggest internal process improvements and possible solutions; work with management to reduce costs and waste and optimize profitability.
Apply quality concepts from training in daily work and support FedEx Office Quality initiatives.
Perform other duties as needed or required.