Retail Assistant Manager
About The Position
The International Spy Museum is seeking a dynamic, people-first Retail Assistant Store Manager to lead our fun and fast-paced museum gift shop. This role is ideal for someone who thrives on juggling multiple priorities, solving problems in real time, and supporting a team while delivering service excellence to every Museum guest. The Retail Assistant Store Manager is a visible leader on the sales floor and manages all aspects of the daily retail operation. This position plays a key role in coaching and training Sales Associates and maintaining operational excellence. The Retail Assistant Store Manager will manage department administration in addition to floor support.
Requirements
- High School degree or equivalent.
- Minimum 3 years of experience in retail management or supervisory role.
- Direct experience in staffing and scheduling, training, cash handling, merchandising, and using retail POS systems.
- Proficient in Outlook, Microsoft Word, and Microsoft Excel.
Nice To Haves
- College degree or related college coursework in business, marketing, merchandising, and/or hospitality management preferred.
- Strong customer service and people management skills.
- Ability to coach Sales Associates on policies and best practices.
- Knowledge of retail inventory and visual merchandising practices.
- Strong business acumen and ability to monitor and support sales performance.
- Strong organizational, multi-tasking, and problem solving skills.
- Flexible, highly adaptable, and able to work effectively in a fast-paced environment.
Responsibilities
- Assist in overseeing daily retail operations and supervising a team of up to 20 Sales Associates. Set expectations and provide feedback, coaching, and training related to customer service, product knowledge, point-of-sale, attendance, and store policies and procedures.
- Perform daily opening and closing procedures, including cash handling, register reconciliation, and other required documentation.
- Participate in recruiting, interviewing, onboarding, and training new staff members.
- Support daily, monthly, and annual sales goals. Generate reports and assist with payroll, budgeting, and expense monitoring.
- Provide exceptional customer service and lead by example on the sales floor. Respond courteously and promptly to customer inquiries and concerns.
- Execute merchandising standards and maintain a fully stocked, organized, and visually appealing sales floor with accurate pricing and signage.
- Provide feedback to Retail Buyers and Leadership on merchandise quality, customer feedback, and product opportunities.
- Support Logistics team with receiving, ticketing, and stocking merchandise. Support product maintenance by executing price changes, markups and markdowns accurately and efficiently, ensuring clear communication of any discrepancies.
- Assist with annual physical inventory and ongoing cycle counts.
- Support loss prevention initiatives by following operational procedures and helping minimize shrink.
- Attend and actively participate in weekly department meetings and monthly all-staff meetings.
- Represent the museum in a positive and professional manner.
- Perform other related duties and responsibilities as needed or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
