Retail Assistant Manager

Twice Daily•Brentwood, TN

17d

About The Position

The Assistant Manager assists the General Manager in leading and coaching team members to maximize the guest experience. The Assistant Manager is accountable for store operations in the General Manager’s absence and is part of the pool of future senior operations leaders. The role requires working one of three shifts: day shift (6 AM–2 PM), evening shift (2 PM–10 PM), or overnight shift (10 PM–6 AM). Weekend availability is expected, and overtime availability is optional. The Assistant Manager helps supervise store operations, uphold service and brand standards, develop team members, maintain product quality and inventory, and support hiring and recruitment. The position includes guest service and cash-handling duties, stocking and cleaning, and lifting inventory weighing up to 50 pounds.

Requirements

Be at least 18 years of age.
Have at least 2 years of experience in retail, food service, or hospitality.
Be able to serve guests, communicate, and handle cash transactions effectively.
Be accountable, reliable, and punctual.
Have sufficient visual ability to check identification and process credit cards.
Be able to lift and stock inventory weighing up to 50 pounds.
Have weekend availability.

Nice To Haves

Associate degree in Business Administration, Marketing, Hospitality, or a related field.
Prior experience in a convenience store and/or food service environment.
Prior supervisory experience.
Experience with Microsoft Suite products.
Desire for a long-term career in retail services.
Bilingual applicants are encouraged to apply.

Responsibilities

Supervise all aspects of store operations in the General Manager’s absence.
Ensure best-in-class service is delivered to all Twice Daily guests.
Serve as a retail ambassador for the Twice Daily brand and foster its offering, culture, and core values.
Train, develop, lead, and coach team members on delivering the store culture and values.
Ensure fresh products are produced, merchandised, and maintained according to company standards.
Maintain required inventory levels, product freshness, and rotation standards.
Maintain interior and exterior store image standards.
Collect payments, make accurate change, and maintain an accurate cash drawer.
Keep the store clean and orderly, including bathrooms and fuel dispensers.
Participate in stocking items and marketing promotion efforts.
Learn product locations and guide customers, offering suggestions as needed.
Assist the General Manager with hiring activities.
Participate in employer branding and recruitment marketing programs.
Report to work on time and ready for the scheduled shift.