Retail Assistant Manager

Twice Daily•Hendersonville, TN

17d•Onsite

About The Position

The Assistant Manager assists the General Manager in leading and coaching team members to maximize the guest experience and is accountable for store operations when the General Manager is absent. Assistant Managers are part of the pool of future senior operations leaders. The role serves as a retail ambassador for Twice Daily, models its culture and values, and helps deliver a high-quality guest experience. Available shifts are day (6 AM–2 PM), evening (2 PM–10 PM), and overnight (10 PM–6 AM). Weekend availability is expected; overtime is optional.

Requirements

Must be at least 18 years old.
At least 2 years of experience in retail, food service, or hospitality.
Ability to serve guests, communicate, and handle cash transactions effectively.
Accountability, reliability, and punctuality.
Sufficient visual ability to check identification and process credit cards.
Ability to lift and stock inventory weighing up to 50 pounds.
Weekend availability is expected.

Nice To Haves

Associate degree in Business Administration, Marketing, Hospitality, or a related field.
Prior experience in a convenience-store and/or food-service environment.
Prior supervisory experience.
Experience with Microsoft Suite products.
Desire for a long-term career in retail services.
Bilingual applicants are encouraged to apply.

Responsibilities

Supervise all aspects of store operations in the General Manager’s absence.
Ensure best-in-class service is delivered to all Twice Daily guests.
Serve as a retail ambassador for the Twice Daily brand and develop enthusiasm for its offerings and culture in self and others.
Model the Twice Daily culture and core values.
Train, develop, and lead team members to exceed guest expectations.
Coach staff daily on their roles in delivering the store culture and values.
Ensure fresh products are produced, merchandised, and maintained according to company standards.
Maintain required inventory levels, freshness, and product rotation standards.
Maintain interior and exterior store-image standards.
Collect payments, make accurate change, and maintain an accurate cash drawer.
Keep the store clean and orderly, including bathrooms and fuel dispensers.
Help stock items and carry out marketing promotions.
Learn product locations and guide customers, offering suggestions as needed.
Assist the General Manager with hiring activities.
Participate in employer branding and recruitment marketing programs.
Report to work on time and ready for the scheduled shift.