Retail Assistant Manager

Twice Daily•Whites Creek, TN

17d•Onsite

About The Position

The Assistant Manager assists the General Manager in leading and coaching team members to maximize the guest experience. The Assistant Manager is accountable for store operations when the General Manager is absent and is part of the pool of future senior operations leaders. The role includes supervising store operations, delivering excellent guest service, maintaining store and product standards, coaching team members, and assisting with hiring and recruitment activities. Shifts may be day (6 AM–2 PM), evening (2 PM–10 PM), or overnight (10 PM–6 AM). Weekend availability is expected, and overtime availability is optional.

Requirements

Must be at least 18 years old.
At least 2 years of experience in retail, food service, or hospitality.
Ability to serve guests, communicate, and handle cash transactions effectively.
Accountability, reliability, and punctuality.
Sufficient visual ability to check identification and process credit cards.
Ability to lift and stock inventory weighing up to 50 pounds.
Weekend availability is expected.

Nice To Haves

Associate degree in Business Administration, Marketing, Hospitality, or a related field.
Prior experience in a convenience store and/or food service environment.
Prior supervisory experience.
Experience using Microsoft Suite products.
Desire for a long-term career in retail services.
Bilingual applicants are encouraged to apply.

Responsibilities

Supervise all aspects of store operations when the General Manager is absent.
Ensure best-in-class service is delivered to all Twice Daily guests and serve as a retail ambassador for the brand.
Develop and model the Twice Daily offering, culture, and core values.
Train, develop, lead, and coach team members on their roles in delivering the store culture and guest experience.
Ensure fresh products are produced, merchandised, and maintained according to company standards.
Maintain required inventory levels, product freshness, and rotation standards.
Maintain interior and exterior store image standards.
Collect payments, make accurate change, perform basic math, and maintain an accurate cash drawer.
Keep the store clean and orderly, including bathrooms and fuel dispensers.
Participate in stocking and marketing promotion efforts.
Learn product locations and guide customers, offering suggestions as needed.
Assist the General Manager with hiring activities and participate in employer branding and recruitment marketing programs.
Report to work on time and ready for the scheduled shift.