Retail Assistant Manager

Twice Daily•Joelton, TN

17d

About The Position

The Assistant Manager (AM) assists the General Manager (GM) in leading and coaching team members to maximize the guest experience. The AM is accountable for store operations when the GM is absent and is part of the pool of future senior operations leaders. The role calls for an adaptable, accepting, and accountable leader who supports Twice Daily’s store culture and standards. The position offers day, evening, and overnight shifts, with weekend availability expected and overtime availability optional. Twice Daily is part of Tri Star Energy, a growing, local, family-owned company with nearly two thousand employees and more than 150 locations, based in Nashville, Tennessee. Its retail brands include Twice Daily, Sudden Service, and White Bison. Tri Star Energy’s mission is “To build lasting relationships by serving our community,” and its core values are Strive for Balance, Expect Achievement, Be a Servant Leader, Have Integrity, and Be Committed.

Requirements

Must be at least 18 years old.
At least 2 years of experience in retail, food service, or hospitality.
Ability to serve guests, communicate, and handle cash transactions effectively.
Must be accountable, reliable, and punctual.
Sufficient visual ability to check identification and process credit cards.
Ability to lift and stock inventory weighing up to 50 pounds.

Nice To Haves

Associate degree in Business Administration, Marketing, Hospitality, or a related field.
Prior experience in a convenience store and/or food service environment.
Prior supervisory experience.
Experience working with Microsoft Suite products.
Desire for a long-term career in retail services.
Bilingual applicants are encouraged to apply.

Responsibilities

Supervise all aspects of store operations in the General Manager’s absence.
Ensure best-in-class service is delivered to all Twice Daily guests.
Serve as a retail ambassador for the Twice Daily brand.
Develop a passion for Twice Daily’s offerings and culture in self and others.
Model the elements of Twice Daily culture and its core values.
Train, develop, and lead team members to exceed guest expectations.
Coach individual staff daily on their roles in delivering the store culture and values.
Ensure fresh-all-day products are produced, merchandised, and maintained according to Twice Daily standards.
Maintain required inventory levels, freshness, and product rotation standards.
Maintain Twice Daily interior and exterior image standards.
Collect payments, make accurate change, and maintain an accurate cash drawer using basic math.
Keep the store clean and orderly, including bathrooms and fuel dispensers.
Participate in stocking and marketing promotion efforts.
Learn product locations and guide customers, offering suggestions as needed.
Assist the General Manager with hiring activities.
Participate in employer branding and recruitment marketing programs.
Report to work on time and ready for the scheduled shift.