Retail Assistant Manager

Twice Daily•Athens, AL

17d

About The Position

The Assistant Manager assists the General Manager in leading and coaching team members to maximize the guest experience and is accountable for store operations when the General Manager is absent. Assistant Managers are also part of the pool of future senior operations leaders. The role involves supervising store operations, delivering excellent guest service, maintaining product and store standards, training and developing team members, and supporting hiring and recruitment activities. The position offers day, evening, and overnight shifts. Weekend availability is expected; overtime availability is optional. Candidates must be at least 18 years old and have at least two years of experience in retail, food service, or hospitality. The role requires effective guest service, communication, and cash-handling skills, as well as the ability to lift and stock inventory weighing up to 50 pounds. Twice Daily is part of Tri Star Energy, a local, family-owned company based in Nashville, Tennessee, with nearly 2,000 employees and more than 150 locations. The company operates convenience-store, wholesale, and commercial fuel businesses, with retail brands including Twice Daily, Sudden Service, and White Bison. Its mission is to build lasting relationships by serving the community, and its stated values are striving for balance, expecting achievement, being a servant leader, having integrity, and being committed.

Requirements

Must be at least 18 years old.
At least two years of experience in retail, food service, or hospitality.
Ability to serve guests, communicate, and handle cash transactions effectively.
Must be accountable, reliable, and punctual.
Sufficient visual ability to check identification and process credit cards.
Ability to lift and stock inventory weighing up to 50 pounds.
Weekend availability is expected.

Nice To Haves

Associate degree in Business Administration, Marketing, Hospitality, or a related field.
Prior experience in a convenience store and/or food service environment.
Prior supervisory experience.
Experience with Microsoft Suite products.
Desire for a long-term career in retail services.
Bilingual applicants are encouraged to apply.

Responsibilities

Supervise all aspects of store operations in the General Manager’s absence.
Ensure best-in-class service is delivered to all Twice Daily guests.
Represent the Twice Daily brand as a retail ambassador.
Develop enthusiasm for Twice Daily’s offerings and culture in oneself and others.
Model the elements of Twice Daily’s culture and core values.
Train, develop, and lead team members to exceed guest expectations.
Coach staff daily on their roles in delivering the store culture and values.
Ensure fresh products are produced, merchandised, and maintained according to company standards.
Maintain required inventory levels, product freshness, and product rotation standards.
Maintain interior and exterior store image standards.
Collect payments, make accurate change, and maintain an accurate cash drawer.
Keep the store clean and orderly, including bathrooms and fuel dispensers.
Help stock items and support marketing promotions.
Learn product locations and guide customers, offering suggestions as needed.
Assist the General Manager with hiring activities.
Participate in employer branding and recruitment marketing programs.
Report to work on time and ready for the scheduled shift.