Retail Assistant Manager
About The Position
The Assistant Manager (AM) assists the General Manager (GM) in leading and coaching team members to maximize the guest experience and is accountable for store operations in the GM’s absence. Assistant Managers are part of the pool of future senior operations leaders. The role represents the Twice Daily brand and helps foster its culture and core values while maintaining store standards and supporting hiring and recruitment activities. This position offers day, evening, and overnight shifts. Weekend availability is expected, and overtime availability is optional. The role requires guest service, communication, cash handling, and the ability to lift and stock inventory weighing up to 50 pounds.
Requirements
- Must be at least 18 years old.
- At least 2 years of experience in retail, food service, or hospitality.
- Ability to serve guests, communicate, and handle cash transactions effectively.
- Accountability, reliability, and punctuality.
- Sufficient visual ability to check identification and process credit cards.
- Ability to lift and stock inventory weighing up to 50 pounds.
Nice To Haves
- Associate degree in Business Administration, Marketing, Hospitality, or a related field.
- Prior experience in a convenience store and/or food service environment.
- Prior supervisory experience.
- Experience working with Microsoft Suite products.
- Desire for a long-term career in retail services.
- Bilingual applicants are encouraged to apply.
Responsibilities
- Supervise all aspects of store operations in the absence of the General Manager.
- Ensure best-in-class service is delivered to all Twice Daily guests.
- Serve as a retail ambassador for the Twice Daily brand.
- Develop a passion for Twice Daily’s offerings and culture in self and others.
- Model the elements of Twice Daily culture and core values.
- Train, develop, and lead team members to exceed guest expectations.
- Coach individual staff daily on their roles in delivering the store culture and values.
- Ensure fresh products are produced, merchandised, and maintained according to Twice Daily standards.
- Maintain required inventory levels, product freshness, and rotation standards.
- Maintain interior and exterior store image standards.
- Collect payments, make accurate change, and maintain an accurate cash drawer.
- Keep the store clean and orderly, including bathrooms and fuel dispensers.
- Participate in stocking items and marketing promotion efforts.
- Learn product locations and guide customers, offering suggestions as needed.
- Assist the General Manager with hiring activities.
- Participate in employer branding and recruitment marketing programs.
- Report to work on time and ready for the scheduled shift.
Benefits
- Weekly pay.
- Quarterly bonus potential.
- Ongoing leadership development and training.
- 401(k) matching.
- Affordable healthcare insurance.
- Paid time off.
- Healthy meal perks.
- Fuel and store discounts.
- Annual tuition reimbursement up to $2,500.
- Pet and life insurance programs.
- Referral bonus program.
- Internal preference for promotions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
