Retail Assistant Manager - Kings Plaza Mall

POP MART•Plaza, ND

17h•$21 - $26•Onsite

About The Position

The Retail Assistant Manager supports all aspects of store operations and partners closely with the Store Manager to deliver an exceptional customer experience, drive sales performance, develop the team, and maintain operational excellence. The role leads and develops Brand Associates and Sales Leads, supports recruiting and onboarding, and serves as Manager on Duty when the Store Manager is unavailable. The Assistant Manager leads from the sales floor, promotes POP MART products and brand experiences, resolves customer concerns, and helps achieve sales and operational KPIs. The role oversees daily operations, including opening and closing, cash management, safety, compliance, scheduling support, inventory, shipment processing, replenishment, and stockroom organization. It also executes visual merchandising and marketing initiatives and supports events, product launches, pop-up activations, conventions, Robo Shop operations, and new store openings. Responsibilities may vary based on store volume.

Requirements

At least 2 years of retail leadership experience in a supervisory or management role.
Proven ability to lead, coach, and develop high-performing retail teams.
Strong understanding of retail operations, customer experience, and business performance metrics.
Passion for delivering exceptional customer experiences.
Strong leadership, communication, and interpersonal skills.
Demonstrated ability to analyze business metrics and implement action plans that drive results.
Excellent organizational skills and ability to prioritize competing responsibilities.
Ability to work independently and make sound business decisions.
Ability to adapt quickly in a fast-paced retail environment.
High school diploma or equivalent required.
Must be at least 18 years of age.
Must be able to stand and walk for extended periods during scheduled shifts.
Must be able to frequently bend, reach, stoop, kneel, and climb ladders or step stools to stock and retrieve merchandise.
Must be able to regularly lift, carry, push, or move merchandise weighing up to 25 pounds.

Nice To Haves

Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture.

Responsibilities

Partner with the Store Manager to recruit, coach, develop, and retain a high-performing team.
Lead, motivate, and develop Brand Associates and Sales Leads through coaching, feedback, and recognition.
Foster an inclusive, collaborative, customer-first culture aligned with POP MART values.
Serve as Manager on Duty and make operational and customer service decisions when needed.
Support onboarding, training, and performance development for new team members.
Lead from the sales floor and deliver exceptional customer engagement and service.
Build customer excitement around POP MART artists, characters, products, collections, and collaborations.
Resolve customer concerns professionally and help build customer loyalty.
Partner with the Store Manager to achieve sales, conversion, UPT, ATV, payroll productivity, and inventory accuracy goals.
Analyze business results, identify opportunities, and execute action plans to improve performance and customer engagement.
Promote product launches, limited-edition releases, and seasonal campaigns.
Oversee opening and closing procedures, cash management, safety, and operational compliance.
Ensure company policies, procedures, and loss prevention standards are followed.
Maintain an organized, clean, and safe store environment.
Support scheduling, daily task planning, and operational execution.
Monitor inventory accuracy, shipment processing, replenishment, transfers, and stockroom organization.
Execute visual merchandising standards, planograms, fixtures, promotional signage, and seasonal displays.
Adjust merchandising to reflect inventory levels, sales trends, and business priorities.
Support cycle counts, audits, replenishment, and back-of-house organization.
Stay current on POP MART products, artists, characters, and company initiatives as a brand ambassador.
Support in-store events, product launches, pop-up activations, conventions, Robo Shop operations, and new store openings.
Build excitement in the local collector community and promote POP MART's brand experience.