Retail Area Supervisor
About The Position
This is a year-round leadership opportunity that offers a competitive hourly wage and a robust benefits package when applicable. As a Retail Supervisor, you play a key leadership role in supporting the day-to-day operations of our retail stores while fostering a high-performance team culture. This position blends operational execution with people leadership, requiring a hands-on, solutions-driven leader who models integrity, creates strong team dynamics, and drives exceptional guest service. You are expected to lead by example, support team growth, and elevate the overall retail experience.
Requirements
- Must be at least 18 years old
- Cash handling departments may require a passing score on a math assessment
- Excellent verbal and written communication skills
- Strong organizational and interpersonal abilities
- Ability to train others in proper stocking, setup, and display techniques
- Comfortable working in a fast-paced, guest-focused environment
- Ability to work a flexible schedule including weekends, evenings, and holidays
- Be available for most weekends (Friday–Sunday) and at least two weekdays (Monday–Thursday)
- Arrive prepared and on time to all scheduled shifts
- Adapt to business needs and help lead through peak periods or staffing challenges
- Uphold professionalism in demeanor, dress, and interactions at all times
Responsibilities
- Oversee daily opening and closing procedures, ensuring accuracy, preparedness, and consistency.
- Handle customer concerns, register voids, and transactional issues with urgency and professionalism.
- Direct team members in the setup and maintenance of displays and sales areas, creating a visually appealing and guest-ready retail environment.
- Support scheduling and staffing coordination, including managing call-outs and adjustments.
- Coach, mentor, and assist team leads and supervisors, reinforcing expectations and encouraging continuous development.
- Perform and guide others through inventory-related tasks using computerized systems.
- Model strong register operations, executing cash handling accurately and ensuring team members are trained to meet or exceed those standards.
- Deliver outstanding sales and service by engaging with guests, assisting with purchases, and resolving questions with enthusiasm.
- Maintain a clean, safe, and welcoming work environment, following and enforcing all safety protocols and Six Flags policies.
- Promote a team culture of integrity, inclusion, and professionalism.
- Lead store setup and merchandising, ensuring all products are well-stocked, attractively presented, and aligned with visual guidelines.
- Document and respond to team performance issues, using respectful, corrective coaching strategies that focus on improvement and alignment with park values.
- Support other areas of the Retail Department and assist with cross-functional needs.
- Fulfill additional responsibilities as assigned, demonstrating dependability, initiative, and a guest-first mindset in all areas.
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off (Vacation, Sick, Jury Duty)
- 401(k) with company match
- Complimentary park admission for employees and their guests
- Access to employee discounts and development programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
