Retail Accounts Specialist

Fencing Supply Group Acquisition LLC•Sandy Springs, GA

4h•Hybrid

About The Position

The Retail Accounts Specialist runs the day-to-day execution behind our biggest retail accounts, primarily Home Depot and Lowe's. You'll own a defined book of work. That means chasing down pricing discrepancies, fighting chargebacks, running consignment invoicing, processing returns, setting up new items and stores in the retailer portals, and keeping orders moving when something breaks in the system. This isn't a customer service rep job. It takes real analytical chops, system fluency, and the judgment to figure out why something is going wrong instead of just routing the ticket. It's also not a strategy job. Pricing decisions and account-level deals sit with the Retail Accounts Directors. The Specialist is the person who makes all of that actually work in the system, day in and day out.

Requirements

3+ years in account coordination, sales ops, customer account management, or AR/deductions, ideally in B2B distribution or manufacturing (flexible if resume fits).
Solid Excel skills: VLOOKUP/XLOOKUP, pivots, SUMIFS, and ability to reconcile data across files.
ERP experience (SAP, NetSuite, Oracle, Epicor, or similar).
Hands-on experience with Home Depot and/or Lowe's vendor portals (SupplierHub, Vendor Gateway, Partners Online, IDM, etc.).
Working knowledge of EDI (850, 855, 856, 810, 812) and its impact on order and invoice flow.
Clear, professional written and verbal communication skills.
Associate's or Bachelor's degree preferred, or equivalent experience.

Nice To Haves

Fence, building products, or hardlines distribution background.
Deductions management, vendor compliance programs, or allowance accounting (GL coding).
Consignment or VMI program experience.
New item setup experience in retailer item-data systems.
Familiarity with retailer routing guides and OTIF scorecards.
Time spent at a PE-backed or high-growth company.

Responsibilities

Track down unit-cost mismatches between the PO, our system, and the contract, and flag patterns to the Pricing Team.
Monitor the EDI flow, catch orders that didn't make it through, and get them fulfilled.
Load new items into the Home Depot and Lowe's portals and into our ERP, ensuring accuracy of costs, specs, dimensions, and packaging data.
Set up new stores and items in both retailer systems and coordinate with internal teams and DCs for smooth first orders.
Keep our SKU catalog accurate in various retailer portals, updating costs, specs, and content as they change.
Prevent, dispute, and minimize vendor compliance fines by building necessary documentation.
Stay current on Home Depot and Lowe's routing guides and partner with Ops to ensure ASN timing, labeling, carrier selection, and appointment scheduling meet requirements.
Monitor the On-Time, In-Full (OTIF) scorecard for both retailers, report on trends, identify root causes, and work with Ops and planning on fixes.
Code program allowances, MDF, and promotional fees to the correct GL accounts and reconcile against contract terms.
Process returns, validate credit requests, and issue credits within policy.
Run weekly and monthly consignment billing cycles, reconcile sell-through, and hand off to AR.
Monitor DC-level inventory for consignment, flag stockout risk, and coordinate with Manufacturing/Supply Chain.
Pull and maintain reports on chargeback aging, deduction trends, dispute win rates, OTIF performance, and consignment reconciliation.
Surface patterns behind recurring issues for the Director and Sales Representatives.
Act as the FSG point of contact for Home Depot or Lowe's questions on orders, invoices, prices, or returns.
Pull in Sales, Ops, or AR for deeper assistance on customer issues and ensure resolution.
Provide backup support on SOS quotes and direct order entry during peak periods or when teammates are out.