Program Manager- NC

Signature Retail Services, Inc. • Charlotte, NC

22h • Remote

About The Position

Signature Retail Services is seeking a driven, client-focused Retail Account Manager to lead national retail service programs within the home improvement and big-box retail space. This role is ideal for a strategic, data-savvy leader who excels at turning field insights, merchandising execution, and retail operations into measurable business impact. This is not a traditional Project Manager role—we are looking for someone who can take ownership of client accounts, drive execution, and identify opportunities to grow programs.

Requirements

• 5+ years of experience in retail, account management, merchandising, or field operations
• Experience in home improvement, hardware, building materials, or big-box retail environments strongly preferred
• Proven ability to manage client relationships and drive program performance
• Strong analytical skills with experience using data to identify insights and opportunities
• High proficiency in Excel
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and problem-solving skills with a proactive mindset

Responsibilities

• Serve as the main point of contact for client accounts, building strong relationships based on communication, trust, and results
• Understand client goals, seasonal priorities, and KPIs, translating them into clear direction for internal teams
• Take ownership of account performance, identifying opportunities to improve execution and expand program
• Partner closely with operations, field leadership, and scheduling teams to ensure high-quality execution across large-format retail environments
• Support program launches, resets, promotional initiatives, and continuity service cycles
• Manage escalations and resolve store-level issues related to merchandising, inventory, and compliance
• Monitor execution quality, compliance, and performance through reporting and field insights
• Analyze data trends, retailer feedback, and POS indicators to identify risks and opportunities
• Deliver clear, executive-ready updates and insights to clients
• Recommend actionable strategies to improve program performance and drive results
• Work closely with client teams, vendor partners, and retail stakeholders to align on priorities and execution strategies
• Coordinate with internal teams including reporting, training, and print/fixture support
• Support communication and alignment across all stakeholders
• Track program performance against KPIs, timelines, and deliverables
• Identify opportunities to streamline execution and improve processes
• Proactively recommend program enhancements, expansions, and value-added initiatives

Benefits

• Competitive salary with performance-based annual bonus
• Remote-friendly with travel as needed
• Comprehensive benefits: medical, dental, and vision
• Paid time off
• 401(k) with company match
• A growth-focused culture within a high-impact, nationally recognized retail services organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed