Restoration Supervisor / Crew Chief
About The Position
As the front-line representative of the SERVPRO® brand, the Restoration Supervisor/Crew Chief demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience. SERVPRO Team Friermuth supports and hires our military veterans and spouses! All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.
Requirements
- Valid driver’s license
- Must be available to work a rotating on-call schedule
- At least 1 year of experience in commercial cleaning, restoration, or construction
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
- Ability to repetitively push/pull/lift/carry objects
- Ability to work with/around cleaning agents
- Ability to successfully complete a Servpro required background check and drug test subject to applicable law.
Nice To Haves
- High school diploma/GED
- IICRC certification
Responsibilities
- Coordinate and perform production processes as scheduled and ensure quality control
- Manage the customer and client experience and overall customer satisfaction tracked with online reviews
- Communicate clear expectations to restoration technicians and supervise their activities
- Document a detailed and accurate job file to support the services provided
- Manage labor and consumable item usage on assigned projects
- Communicate with restoration project manager and office staff on project progress and issues
- Communicate and follow all OSHA guidelines for job safety
- Manage assets by protecting and using equipment and materials properly
- Coach and train restoration technicians
Benefits
- Competitive pay rate
- Opportunity to learn and grow
- Dental insurance- Available day 1
- Health insurance- Available day 1, with 5 different plans to select from
- Vision insurance- Available day 1
- 401(k) after 1 year with 4% employer match
- 6 paid holidays + 1 floating holiday throughout the calendar year after 90 days
- PTO
- Employee referral program
- Career path planning and training
- Employee recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
