Restoration Supervisor / Crew Chief

SERVPRO of West Sioux Falls • Hartford, SD

13d • $22 - $25 • Onsite

About The Position

SERVPRO Team Toft is looking for a Restoration Supervisor to lead restoration crews, ensure quality workmanship, and deliver exceptional customer service on residential and commercial restoration projects. This is a hands-on leadership position for someone who leads by example, takes pride in their work, and is passionate about developing others. As a Restoration Supervisor, you'll oversee restoration projects from start to finish while ensuring safety, quality, and efficiency every step of the way.

Requirements

• Previous experience in restoration, construction, cleaning, or a related industry.
• Leadership or supervisory experience.
• Strong communication and organizational skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Valid driver's license with an acceptable driving record.
• Ability to lift up to 50 pounds and perform physical work in varying environments.
• Comfortable working in residential, commercial, and disaster restoration settings.

Nice To Haves

• IICRC Certifications (WRT, ASD, FSRT, AMRT, or similar).
• Experience with moisture mapping and drying equipment.
• Experience managing crews and customer expectations.

Responsibilities

• Lead and supervise restoration technicians on water, fire, mold, storm, and specialty cleaning projects.
• Ensure work is completed safely, efficiently, and according to SERVPRO standards.
• Train, coach, and mentor restoration team members.
• Conduct daily job site briefings and assign tasks.
• Perform inspections to ensure quality control and customer satisfaction.
• Communicate with customers, insurance professionals, and management throughout the project.
• Complete documentation, photos, moisture readings, and job records accurately using company software.
• Monitor equipment usage and ensure vehicles, tools, and job sites remain organized.
• Identify project needs and communicate labor, equipment, and material requirements.
• Respond to emergency after-hours calls as part of an on-call rotation.
• Promote a positive team culture built on accountability, professionalism, and customer service.

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance
• 401(k) matching
• Company parties
• Paid Holidays
• $1,500 Employee Referral Bonus
• $1,000 Annual Anniversary Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed