Restoration Services Priority Responder Estimator

Servpro•New Albany, IN

24d

About The Position

The Priority Responder Estimator independently responds to disaster recovery and restoration opportunities within the assigned franchise territory. The role helps generate revenue by meeting directly with property owners after water damage, fire, mold, or biohazard events. As the first face-to-face contact with customers, the estimator is expected to be professional, confident, empathetic, and reassuring while building trust and explaining emergency response services. The estimator also collaborates with the marketing team on community awareness events and programs and serves as a brand ambassador. The general schedule is 7:30 a.m.–5:00 p.m., Monday through Friday. The position may require availability as needed around the clock during severe weather periods, approximately three to four times per year, and participation in an after-hours on-call rotation after training. On-call rotations last seven days, Monday through Sunday, approximately every eight to ten weeks, with additional on-call bonuses. Weekend and holiday availability may also be required.

Requirements

At least 2 years of experience in one or more of the following: insurance adjusting, fire or water restoration, military service, fire service, EMS, police, 911 dispatching, or a governmental emergency response agency.
Ability and willingness to sell services.
Willingness to learn new technologies and software and write emergency service estimates.
Availability for the described on-call rotation and emergency response needs.

Responsibilities

Learn and remain familiar with the business's geographic territory.
Educate customers about emergency response services and communicate the services available to affected property owners.
Learn and use new technologies and software, and prepare emergency service estimates.
Establish and maintain positive professional relationships in the local community.
Sell the company's services and secure restoration work.
Participate in the after-hours on-call rotation and provide 24/7 availability, including weekends and holidays, as needed or required.
Assist and collaborate with the marketing team, including participating in community awareness events and programs as needed.
Achieve and maintain required safety and emergency response certifications.
Represent the business as a brand ambassador.

Benefits

Competitive salary based on experience, with quarterly commissions; the stated compensation range reflects a realistic first-year salary plus commissions.
Branded apparel and free uniforms.
Take-home company-provided vehicle and fuel card.
Nine paid holidays after 90 days.
Birthday off, or one day off during the birthday month.
Two personal days after 90 days.
Two weeks of paid vacation after three months.
401(k) with matching after one year.
Medical, dental, and vision insurance options after 90 days.
Profit sharing.
Performance-based bonuses, including additional bonuses for on-call duty.
Training and development.
Opportunity for advancement.