Restoration Production Manager

Servpro•Brooklyn, NY

2d•Onsite

About The Position

SERVPRO Team Allen is looking for a Restoration Production Manager who has experience managing restoration jobs and the drive to ensure they are executed successfully. This role involves leading field technicians, managing projects from start to finish, and ensuring client satisfaction. The company operates six SERVPRO franchises across all five NYC boroughs, handling a variety of restoration services including water, fire, mold, and reconstruction for both commercial and residential properties. They are seeking a field leader who takes ownership of projects and drives profitability.

Requirements

3+ years in restoration or construction
IICRC WRT / ASD (or ability to get certified)
Valid driver's license — clean record
Experience with Xactimate or job management platforms
Comfortable managing field crews directly
Strong communicator — crews, clients, and adjusters
Physically capable — heavy lifting, tight spaces, ladders
Bilingual English/Spanish a plus

Nice To Haves

Bilingual English/Spanish

Responsibilities

Manage active mitigation and reconstruction projects end-to-end — scope, schedule, crew, and quality
Lead field technicians day-to-day: delegate, coach, hold the standard, and back them when they need it
Keep documentation airtight — moisture logs, Xactimate-ready notes, photo documentation, and job files that hold up under adjuster scrutiny
Be the face of the job for homeowners, property managers, and insurance adjusters — professional, clear, and on top of it
Track labor, materials, and equipment — you own the job profitability, not just the timeline
Enforce safety protocols and IICRC standards on every job, no exceptions
Handle equipment maintenance and accountability — if it's on your truck, it's your responsibility
Be available for emergency response — this is restoration, not a 9-to-5