Restoration Production Manager

SERVPRO of Northwest Brooklyn - 09821•New York, NY

5d•$70,000 - $110,000•Onsite

About The Position

SERVPRO Team Allen is looking for a Restoration Production Manager who's done enough jobs to know how they should actually run and has the drive to make it happen every single time. We run six SERVPRO franchise licenses across all five NYC boroughs. Water, fire, mold, reconstruction — large losses, commercial buildings, residential emergencies, you name it. We're not looking for someone to punch a clock. We need a field leader who takes ownership of every job from kickoff to close-out.

Requirements

3+ years in restoration or construction
IICRC WRT / ASD (or ability to get certified)
Valid driver's license — clean record
Experience with Xactimate or job management platforms
Comfortable managing field crews directly
Strong communicator — crews, clients, and adjusters
Physically capable — heavy lifting, tight spaces, ladders

Nice To Haves

Bilingual English/Spanish a plus

Responsibilities

Manage active mitigation and reconstruction projects end-to-end — scope, schedule, crew, and quality
Lead field technicians day-to-day: delegate, coach, hold the standard, and back them when they need it
Keep documentation airtight — moisture logs, Xactimate-ready notes, photo documentation, and job files that hold up under adjuster scrutiny
Be the face of the job for homeowners, property managers, and insurance adjusters — professional, clear, and on top of it
Track labor, materials, and equipment — you own the job profitability, not just the timeline
Enforce safety protocols and IICRC standards on every job, no exceptions
Handle equipment maintenance and accountability — if it's on your truck, it's your responsibility
Be available for emergency response — this is restoration, not a 9-to-5