Restoration Operations Manager

DSI 3419•Stallings, NC

11d•Onsite

About The Position

We are the nation’s largest ServiceMaster franchise company and we have a location in Charlotte, NC that offers its employees on-the-job training, opportunity for career advancement, while helping people in need. ServiceMaster DSI provides restoration in Charlotte, NC and surrounding areas. With continued investment in education, the latest tools and technology, and expert training, we are industry leaders in disaster restoration cleaning and is known for the great care we take with clients and employees alike. Our community-like work environment focuses on providing extensive training to service our clients with the most advanced equipment in the restoration industry. We believe that engaged and happy employees makes ServiceMaster DSI an amazing place to work where we are always ready to help families and businesses recover from fire and water damage. This position is for managing the operational functions of a residential and commercial fire and water clean-up and restoration that include all facets of operational, financial and human resources management. In addition, this Manager position implements and enforces the overall mission and vision of the company. This position is also eligible for annual bonus! Ideal candidate will showcase their leadership skills, attention to details and takes ownership of managing operational and analytical accountability with positive attitude.

Requirements

Must have industry experience as a Water Crew Chief or Operations Manager.
Must have Good communication skills.
Must have previous branch production, sales, and management experience.
Must have a valid Drivers License
Reliable transportation
Ability to travel out of town
Able to move and/or lift 50+ lbs.
Pass background check and drug screen

Nice To Haves

Previous project management experience is highly desired

Responsibilities

The Operations Manager is responsible for the coordination and control of branch production operations, ensuring efficient and profitable operations.
Engage in the day-to-day running of business to ensure smooth progress including being involved in the hiring, training and development of Technicians and Crew Chief.
Assist in onboarding, offboarding and performance management of Team Members.
Develops and coaches assigned team through development planning and goal setting.
Ensures all customers are satisfied with all services performed and assist Customer Service and Marketing to efficiently resolves all customer complaints.
Maintains a strong working relationship with other departments internally and represent DSI professionally with clients, and business partners.
Ensures the necessary equipment is assigned and available to each project.
Ensure all employees are productively scheduled and assigned to customer projects according to the need of the customer and the ability of the employee.
Ensure the safety of all assigned employees by continuously promoting safety, by maintaining all physical plant and equipment for safety, through enforcement of the company’s written safety program, and by conducting regularly scheduled safety meetings with production personnel.
Together with the Branch Manager, ensure variable expenses (labor and supplies) meet budgeted target percentages.
With the Branch Manager, establish weekly production goals for each Crew Chief and Technicians.