Water Restoration Manager

Roto-Rooter Services Company•Staten Island, NY

2d•Onsite

About The Position

Roto-Rooter is seeking a Water Restoration Manager to lead their water restoration department at their New York branch, located in Staten Island. The salary range for this position is $90,000-$100,000, depending on experience, with an opportunity for a branch performance-based bonus. The Water Restoration Manager's primary focus is to increase water restoration business volume to targeted goals by developing existing business, cultivating new customers, improving the skills of assigned sales professionals and service technicians, and ensuring optimum use of staffing and equipment.

Requirements

Sales management experience, preferably in the restoration or service industry.
Strong customer service focus and ability to communicate effectively with customers.
Ability to work in a fast-paced environment.
Fluent using Xactimate software.
Valid driver's license.

Responsibilities

Develop New and Existing Business: Train for and manage the water restoration sales force activity, procedures, and performance. Promote commercial and residential services to insurance agents for properties damaged by water. Act as the front line and first responder for the company, serving as the point of contact for the customer and insurance agent throughout the project. Along with the Hiring Manager, hire and maintain a team of sales representatives and service technicians.
Technician Skills Development and Supervision: Conduct on-the-job training for project managers, technicians, and claims specialists in keeping with RRSC guidelines. Work closely with service technicians and commercial sales representatives in the selling and estimating process. Inspect sites and present solutions to the customer. Ensure projects are completed within the established timeframe and to the customer’s satisfaction.
Safety and Loss Prevention: Conduct routine inspections of equipment (e.g., trucks, safety equipment, uniforms) to ensure company policies and regulatory agency requirements are enforced. Monitor employee compliance with safety policies and requirements.
Equipment: Ensure vehicles are properly used and maintained. Maintain an appropriate inventory of needed supplies and control costs.
Use Xactimate software to create proposals.