Restoration Operations Manager

Servpro•Gainesville, FL

1d•Onsite

About The Position

As the Restoration Operations Manager, you will manage, support, and motivate the entire Restoration Division to ensure customer satisfaction, revenue and profit growth, and staff development. You will continue to ensure our Restoration Teams make every type of property damage “Like it never even happened®!”. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise. At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.

Requirements

High School Diploma/GED required
Minimum 5 years of experience in business operations.
Minimum 3 years management experience.
Strong interpersonal skills, leadership skills, and management skills.
Effective written and oral communication skills

Nice To Haves

associate or bachelor’s degree preferred.
Industry certifications strongly preferred.
Experience in cleaning, restoration, or construction preferred.

Responsibilities

Maintain continuous communication with management, staff, and vendors to ensure proper operations of the organization.
Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.
Manage staff development of the Restoration Division.
Work with the General Manager and Owner to ensure operations remain compliant with legal and regulatory requirements.
Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.
Review, document, and discuss operational outcomes and key measures with the General Manager and Owner.
Analyze the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity.
Maintain the development of leadership and management skills, as well as Restoration expertise.
Give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.