Restoration Operations Manager

Implement4•Marietta, GA

12d

About The Position

The Field Operations Manager is responsible for leading and directing field operations across all service lines, including Water, Fire, Mold Remediation, Biohazard, Pack-Out, and Warehouse functions. This role ensures operational compliance, resource efficiency, and high service standards by directing project managers, team leads, and logistics personnel.

Requirements

High School Diploma required; Associate degree preferred.
Minimum 5 years of experience in field services (water, fire, remediation, etc.).
3+ years in a leadership role managing multiple field service divisions.
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Familiarity with restoration software (Mitigate and Xactimate).
Proven leadership and the ability to unify and lead cross-functional field teams.
Expertise in remediation operations and field services.
Strong decision-making and conflict-resolution skills.
Excellent communication, organization, and problem-solving abilities.

Nice To Haves

IICRC Certifications: Water Mitigation, Applied Structural Drying, Commercial Drying, Applied Microbial Remediation, Trauma & Crime Scene, Master Water Restorer.
Valid Chauffeur’s License and DOT Certification preferred.

Responsibilities

Lead field operations across Water, Fire, Biohazard, Mold Remediation, Pack-Out, and Warehouse divisions.
Ensure jobs are scheduled and executed in line with service-level agreements.
Maintain after-hours coverage schedules and communicate expectations to staff.
Direct Project Managers and Team Leads on job scoping, sketching, technician delegation, and compliance with hygienist protocols.
Ensure adherence to job protocols and standards through PM and team lead oversight.
Drive gross profit performance for Remediation and Pack-Out operations.
Address performance concerns and guide corrective action when necessary.
Coordinate and lead emergency response efforts.
Oversee compliance in pack-out operations by directing PMs/Leads on processes and quality checks.
Supervise the Logistics Coordinator for warehouse and equipment operations.
Ensure equipment and vehicle readiness, proper inventorying, and usage tracking.
Direct PMs to maintain ongoing communication and status updates with property owners.
Collaborate with insurance carriers and project adjusters.
Conduct weekly safety meetings and enforce safety procedures.
Support recruitment, hiring, onboarding, and retention efforts across field teams.
Develop and guide training programs and career development paths.
Conduct bi-annual salary reviews and performance evaluations.
Perform additional duties as assigned.