Operations Field Manager - Restoration

Dry Force Corp • Dublin, OH

3d • $80,000 - $100,000 • Onsite

About The Position

The Operations Field Manager will be responsible for supervising and guiding a team of technicians in responding to property damage caused by water or mold. This role requires a proven ability to manage operations efficiently, ensure compliance with safety and quality standards, and maintain excellent customer relations. A strong knowledge of construction practices and jobsite safety protocols is essential. The ideal candidate will be proactive, detail-oriented, and highly skilled in both the technical and leadership aspects of mitigation work.

Requirements

• Bachelor's degree or equivalent work experience required
• 2–5 years of management experience in construction, restoration, or a related industry
• Strong understanding of financial reporting, job costing, and resource management
• Demonstrated leadership experience with the ability to motivate and develop teams
• Excellent communication, problem-solving, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Working knowledge of OSHA regulations and jobsite safety practices
• Ability to read and interpret construction plans and project documentation

Nice To Haves

• Previous mitigation and restoration industry experience preferred
• Hands-on construction experience strongly preferred
• Bilingual (English/Spanish) is a plus

Responsibilities

• Lead, coach, and develop the mitigation team to achieve operational excellence and exceptional customer satisfaction
• Oversee mitigation projects from start to finish, ensuring quality workmanship and on-time completion
• Conduct on-site inspections and provide hands-on leadership when needed
• Direct crews in the field and ensure proper construction and mitigation methods are followed
• Develop and improve operational workflows to maximize efficiency and productivity
• Monitor project progress, resolve issues quickly, and ensure customer expectations are exceeded
• Manage customer complaints and service issues through resolution, working directly with customers to address concerns and ensure a positive overall experience.
• Hire, onboard, train, and mentor new team members
• Conduct ongoing performance evaluations and provide coaching for continuous improvement
• Collaborate with other department leaders to coordinate staffing, equipment, and project resources
• Oversee inventory management and ensure equipment is properly maintained and available
• Review construction plans, scopes of work, and project documentation
• Ensure compliance with OSHA regulations, company safety standards, and industry best practices
• Provide operational support during emergency situations, including after-hours response when needed
• Monitor job costing, resource allocation, and operational performance

Benefits

• Competitive base salary plus performance bonuses
• Bi-Weekly pay
• Choice of medical plans, including select plans with $0 payroll cost for employee coverage
• Dental insurance
• Vision insurance
• Flexible Spending Accounts (FSA) for medical and dependent care expenses
• Health Savings Account (HSA) available with qualifying high-deductible plans
• Company-paid short-term and long-term disability insurance
• Company-paid life insurance
• 401(k) with company match
• Paid time off
• Paid holidays plus one floating holiday
• Sick time that carries over year to year
• Paid training and certification support
• Opportunities for advancement and career growth
• Travel reimbursement for work-related travel
• Employee referral bonus program
• Company-provided uniforms

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level